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Virtual Service Operations

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Virtual Service Operations reviews

4.0

73% would recommend to a friend

(52 total reviews)

69% positive business outlook

Virtual Service Operations has an employee rating of 4.0 out of 5 stars, based on 52 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Virtual Service Operations employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

52 reviews
1.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

They will pay for IT certifications after you pass them. The techs are great people just trying to live their lives.

Cons

5 PTO days a year. 5 sick days a year. The management that really matters is all working remotely and mostly unreachable by slack, teams, email. I literally had to call them over 5 times just to get a simple pickup of the phone. After a year of working there, I asked for a review and got a cold shoulder response from a manager who left after I did due to burnt out. He said he would "put a request in" but I never got CCd on any request and I only found out a month later they were not giving annual reviews or raises to EVERYONE. when I called them out on this, they gave a very dry, very scripted response about the contract being strict and they just couldn't afford to give me a raise, even though they have my coworker who worked UNDER me a raise that put his wages OVER mine. None of it made sense, so I found another job and left and immediately got contacted by the contractor Kyndryl to hire me for same job but 10 dollars more. I said "No thanks" cause I am not a Yo Yo and there were plenty of others there that should have also gotten hired on at that rate which I knew they had no plans of doing until they decided to jump ship.

2.0
Feb 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of opportunity for learning and experience. Most people are very nice.

Cons

Leadership are very demanding, lack consistent approach, goals, and demands. Workload for some is incredibly intense for low pay or you sit in a corner and no one talks to you

Viewing 1 - 3 of 52 Reviews

Glassdoor has 64 Virtual Service Operations reviews submitted anonymously by Virtual Service Operations employees. Read employee reviews and ratings on Glassdoor to decide if Virtual Service Operations is right for you.