WHSmith reviews

3.1

48% would recommend to a friend

(2,511 total reviews)

Andrew Harrison

56% approve of CEO

41% positive business outlook

WHSmith has an employee rating of 3.1 out of 5 stars, based on 2,511 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WHSmith employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews
3.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Safe work environment as they are mostly located in Airports

Cons

Not very good management and very little regulation.

avatar
WHSmith Response
2d
Thank you for taking the time to share your feedback and for being part of the WHSmith team over the past 1–2 years. We're pleased to hear that you value the safe working environment we provide, particularly within our airport locations. Creating a workplace where colleagues feel safe and supported is a key priority for us. We also appreciate your comments regarding management and regulation. We understand that the quality and consistency of leadership can have a significant impact on the employee experience, and we're always looking for ways to improve. Feedback such as yours helps us identify areas where we can strengthen communication, support, and operational processes across our stores. Thank you again for your contribution and for sharing your perspective. We wish you continued success in your role and encourage you to continue providing feedback through the appropriate channels so we can keep improving.
5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Friendly staff Store leaders that care about their staff

Cons

Constant IT problems Old fashioned systems

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WHSmith Response
2d
Thank you for taking the time to leave such a positive review and for your contribution to WHSmith during your time with us. We're delighted to hear that you enjoyed working alongside friendly colleagues and felt supported by store leaders who genuinely care about their teams. Creating a positive and supportive working environment is something we strive for, and it's great to know that this was reflected in your experience. We also appreciate your honest feedback regarding our IT systems and technology. We recognise that some of our systems can be challenging at times, and we continue to invest in improvements that help our colleagues work more efficiently and provide a better experience for both employees and customers. Thank you again for your recommendation and for sharing your experience. We wish you every success in your future career.
2.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

good work culture and lost of work events

Cons

too many changes happening within the company

avatar
WHSmith Response
2d
Thank you for taking the time to share your feedback and for being part of the WHSmith team. We're pleased to hear that you've experienced a positive work culture and enjoyed the opportunities to connect with colleagues through our workplace events. Creating an engaging and supportive environment is important to us, and it's great to know these aspects have contributed positively to your experience. We also appreciate your comments regarding the pace of change within the business. We recognise that periods of transformation can be challenging, particularly when multiple changes are taking place at the same time. As our business continues to evolve, we are committed to improving communication, providing support to colleagues, and ensuring that changes are implemented as effectively as possible. Thank you again for your honest feedback. Insights from our colleagues help us understand what we're doing well and where we can continue to improve.
Viewing 1 - 3 of 2,511 Reviews

Glassdoor has 2,683 WHSmith reviews submitted anonymously by WHSmith employees. Read employee reviews and ratings on Glassdoor to decide if WHSmith is right for you.