WHSmith Reviews | Glassdoor

WHSmith Reviews

Updated April 25, 2017
296 reviews

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Full-time Part-time

2.7
Star Star Star Star Star
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WHSmith CEO Stephen Clarke
Stephen Clarke
55 Ratings

296 Employee Reviews

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Pros
  • friendly staff members who were all easy to get along with (in 10 reviews)

  • Generally enjoyable environment, reasonable pay for hourly-paid staff, generous staff discount (in 10 reviews)

Cons
  • hours a week as a deputy manager on very little pay - which worked out less than minimum wage for the hours (in 21 reviews)

  • Low Pay, not a lot of opportunity for progression (in 19 reviews)

More Pros and Cons

  1. "Great old brand fighting for survival under a great leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great paternalistic company wrestling with the pressures of online competition and decline of physical book and music sales.

    Cons

    Stores are a mess these days and everything is about cost cutting, so only join them if you are not in it for the money.

    Advice to Management

    Keep going to change business and develop travel retail brands.


  2. "Average"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Assistant
    Former Employee - Retail Sales Assistant
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at WHSmith part-time (Less than a year)

    Pros

    Friendly people, easy work, asked to work in departments that suited my experience/interests, lots of overtime available.

    Cons

    Strict uniform, some unfriendly management, most people that worked there seemed unhappy, can be tedious/boring, forced to offer people vouchers and chocolates that you know they won't want (you get in trouble if you forget to do this....really?), impossible to get time off even if you're ill, they claim to be an eco-friendly company and yet print an unnecessary amount of receipts and vouchers at every transaction.

    Advice to Management

    Remember your employees are people too.


  3. "Stretching but generally rewarding"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in London, England (UK)
    Former Employee - Store Manager in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at WHSmith full-time (More than 10 years)

    Pros

    Recognised brand, good opportunities to develop, large degree of self empowerment in store. Staff generally have a pride in working for the company, customers view the company as a valued part of their lives, nostalgia factor especially at back to school period

    Cons

    Staff costs a challenge, company struggles to find a niche in the age of challenges on the high street and growth of online competition. Perception that stores are tired and stores undermanned

    Advice to Management

    Invest in stores, find out what customers like about the company and develop a positive reputation for service and standards, need to create a perception of retailer that delivers a positive experience justifying higher price points


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  5. "Sales assistants nice supervisors made job hell"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in London, England (UK)
    Former Employee - Sales Assistant in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Sales assistants and a few supervisors and mangers were nice but 75% of supervisors abuse their positions and think they have more power than the managers.
    I loved the job but had to leave for personal reasons. Plus I was moved from the shifts I liked to shifts which were the busiest days and hours because I was too good at my job.

    Cons

    Said above some supervisors treat assistants like rubbish

    Advice to Management

    Choose supervisors well since there's some that abuse their title and think they can treat assistants like dirt.


  6. "Customer Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Brighton, England (UK)
    Former Employee - Customer Assistant in Brighton, England (UK)
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at WHSmith full-time (More than a year)

    Pros

    The other colleagues are very welcoming, very easy to work with and in general it is a very easy job. Very black and white. Great job if you like people as can be very busy. Lots of overtime potential.

    Cons

    Stores can be very run down ie, old shelves, aged displays, carpets covered in duct tape etc. Can also be extremely hard to get time off. Everything is marked up one way or another, except magazines and newspapers which have prices on them.

    Advice to Management

    Management seems to focus primarily on employing younger staff/no previous work experience as they would legally have a lower minimum wage. Focus more on people rather than profits


  7. "Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in London, England (UK)
    Former Employee - Sales Assistant in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at WHSmith part-time (More than a year)

    Pros

    -Positve environment
    -Great training
    -Approchable mangers and staff

    Cons

    -Prices of products too high causing aarguments between staff and customers
    -Police came a few times to resolve issues
    -A lot of people returned products

    Advice to Management

    lol


  8. "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Nice people and positive working environment

    Cons

    No progression for current members of staff

    Advice to Management

    Invest in staff


  9. "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Assistant
    Former Employee - Customer Service Assistant
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at WHSmith part-time (Less than a year)

    Pros

    Worked in a small team that worked together well
    WHSmith discount card

    Cons

    Worked under the M&S franchise but didnt get staff discount


  10. "WHSmith"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Working with hard working employees, whom all work together to get the job done. Store was in a good loaction, east to get to.

    Cons

    Not enought help from management. A lot of rude customers whom would demand money off products.

    Advice to Management

    Don't just boss employees around, help employees when store gets busy. Make employees feel wanted an motivate them.


  11. "customer sales assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Sales Assistant in Heathrow, England (UK)
    Current Employee - Customer Sales Assistant in Heathrow, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at WHSmith part-time (Less than a year)

    Pros

    flexible job with a good work environment. Manager is understanding and very fair

    Cons

    no seating area behind the desk when there are no customers in store.

    Advice to Management

    make more of an effort to teach new recruits about troubleshooting with the older technology in store. Remove the counter cache machines as they get full / jammed incredibly quickly and often.


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