WHSmith Reviews | Glassdoor

WHSmith Reviews

Updated December 10, 2017
362 reviews

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2.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
WHSmith CEO Stephen Clarke
Stephen Clarke
78 Ratings

362 Employee Reviews

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Pros
  • Staff discount is good for books and stationery (in 14 reviews)

  • Ability at management level to work flexible hours (in 12 reviews)

Cons
  • Pay is pretty much the minimum wage and you do 4 hours per week for the first month or so (in 23 reviews)

  • Low Pay, not a lot of opportunity for progression (in 20 reviews)

More Pros and Cons

  1. "Great old brand fighting for survival under a great leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great paternalistic company wrestling with the pressures of online competition and decline of physical book and music sales.

    Cons

    Stores are a mess these days and everything is about cost cutting, so only join them if you are not in it for the money.

    Advice to Management

    Keep going to change business and develop travel retail brands.


  2. "Not bad job"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good team and strong work ethic

    Cons

    Poor salary and limited progression

  3. "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Assistant in Colchester, England (UK)
    Current Employee - General Assistant in Colchester, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at WHSmith part-time

    Pros

    Gets you doing something, easy interview and job if you have experience!

    Cons

    Pay is pretty much the minimum wage and you do 4 hours per week for the first month or so 😏 Pretty much getting £90 for Christmas

    Advice to Management

    Raise the salary, give more hours or extend them faster as it gets boring.


  4. "Avg"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant
    Current Employee - Sales Assistant
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at WHSmith part-time

    Pros

    Good discount on certain items
    Useful retail experience gained
    Colleagues are lovely and always willing to help
    Shop is pleasant to be in

    Cons

    Having to ask each customer whether they want sweets/chocolates
    The amount of stuff that has to be done each day can be overwhelming
    Management seemed to take advantage of the fact I had no other commitments and, despite my thoughts, gave me ridiculous amounts of hours
    Rude customers
    Very tiring job

    Advice to Management

    Be more considerate to your employees needs/outside of work plans


  5. "Okay experience"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at WHSmith part-time

    Pros

    Employees were nice and friendly

    Cons

    Alarms constantly went off and were rarely ever fixed.


  6. "Not sure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Kingston upon Thames, England (UK)
    Current Employee - Sales Assistant in Kingston upon Thames, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at WHSmith part-time

    Pros

    Lovely team members and at least one lovely manager.

    Cons

    Very disorganised
    Some members of managemengt very rude
    Im 16 and get £5.15 P/H which i think is low
    Too much work to do
    Expect me to work during week although im in full time education

    Advice to Management

    Raise the pay
    Dont expect to much from people and TIDY UP


  7. "Easy to get in but very boring job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Northampton, England (UK)
    Former Employee - Retail Sales Associate in Northampton, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at WHSmith full-time (More than a year)

    Pros

    Easy to get in and the interview is easy as well

    Cons

    Boring job, all i had to do is stack items all day

  8. "Nice people ,badly run by management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at WHSmith part-time

    Pros

    Not much you work hard for not much money

    Cons

    you are paid badly for a lot of work, heaving lifting with deliveries and rude customers


  9. "General Manager-Business Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager - Business Development (India) in New Delhi (India)
    Current Employee - General Manager - Business Development (India) in New Delhi (India)

    I have been working at WHSmith full-time (More than 5 years)

    Pros

    Great Organisation with a strong retail pedigree. Travel Retail Specialists with great value systems

    Cons

    No downside to working with such an incredible brand


  10. "whsmith sales assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at WHSmith part-time

    Pros

    laid back, no manager, no one cared

    Cons

    long shifts, lots of overtime


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