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WHSmith Reviews
Updated Jun 7, 2023
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Found 1,738 of over 2K reviews
43% Recommend to a Friend
64% Approve of CEO
Found 1,735 of over 2K reviews
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Carl Cowling
117 Ratings
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Top Review Highlights by Sentiment
Pros
Cons
- "Long shifts Understaffed Non existant training No way up underapreciated for the amount of work done." (in 52 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of WHSmith and is not affected by filters.
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- Current Employee, more than 1 year★★★★★
Pros
Great culture within the company
Cons
The Pay could be more
- Current Employee, less than 1 year★★★★★
Pros
Get ok discount on certain products
Cons
Management doesn't listen to you. Does get back to you in a timely manner. Cuts your hours often
- Former Employee, more than 3 years★★★★★
They don’t care about their staff in stores
Mar 5, 2022 - SupervisorRecommendCEO ApprovalBusiness OutlookPros
Free drinks whenever you like from the shop floor.
Cons
Company is poorly run- head office have no real direction for stores. Poor salary for management and you’re expected to work overtime for free. No company benefits. Severely understaffed nearly every day.
- Former Employee★★★★★
Pros
meet different people decent pay short hours good part time job
Cons
not so good management 2 hour training that isn't efficient
Continue reading - Former Employee, less than 1 year★★★★★
Pros
Good hours and was able to get on with everyone well.
Cons
The tills made me quite anxious and a few rude customers
- Former Employee, less than 1 year★★★★★
Pros
Flexible hours, customer experience I guess
Cons
Terrible authoritarian manager. No respect
- Former Employee★★★★★
Pros
Teach good stuff and teach it good
Cons
Had place to be and work and get along
- Former Employee★★★★★
Great old brand fighting for survival under a great leader
Jun 12, 2015 -RecommendCEO ApprovalBusiness OutlookPros
Great paternalistic company wrestling with the pressures of online competition and decline of physical book and music sales.
Cons
Stores are a mess these days and everything is about cost cutting, so only join them if you are not in it for the money.
Continue reading - Former Employee, more than 3 years★★★★★
Pros
It's now out of business. It's been gone for for years so 2015 does not apply.
Cons
It's out of business. Now overseas as far as I know.
- Former Employee, more than 3 years★★★★★
Pros
People you work with are nice
Cons
Management treat you badly Never enough staff
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WHSmith Reviews FAQs
WHSmith has an overall rating of 3.1 out of 5, based on over 1,839 reviews left anonymously by employees. 43% of employees would recommend working at WHSmith to a friend and 36% have a positive outlook for the business. This rating has improved by 1% over the last 12 months.
43% of WHSmith employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated WHSmith 3.1 out of 5 for work life balance, 2.8 for culture and values and 2.8 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at WHSmith to be work life balance, coworkers and the cons to be benefits, career development, management.
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