WHSmith Reviews

Updated Jul 9, 2020

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3.0
42%
Recommend to a Friend
52%
Approve of CEO
WHSmith CEO Stephen Clarke
Stephen Clarke
193 Ratings
Pros
  • "20% staff discount and free chocolate in the staff room(in 27 reviews)

  • "Discounts, Staff, Work/life balance, Flexible hours(in 21 reviews)

Cons
  • "Boring, mindless jobs that only pay minimum wage(in 59 reviews)

  • "Incredibly low pay for workers under 21(in 38 reviews)

More Pros and Cons
  1. "A strong company."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at WHSmith full-time for more than 3 years

    Pros

    It's now out of business. It's been gone for for years so 2015 does not apply.

    Cons

    It's out of business. Now overseas as far as I know.

  2. "Sales assistant"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant in Terminal, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at WHSmith full-time for more than 3 years

    Pros

    People you work with are nice

    Cons

    Management treat you badly Never enough staff

  3. "Great old brand fighting for survival under a great leader"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at WHSmith

    Pros

    Great paternalistic company wrestling with the pressures of online competition and decline of physical book and music sales.

    Cons

    Stores are a mess these days and everything is about cost cutting, so only join them if you are not in it for the money.

    Continue reading
  4. "High expectations for little return"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Buyer in Swindon, Wiltshire, South West England, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at WHSmith full-time

    Pros

    Great team, great exposure, work closely with all levels of managers, work with great suppliers

    Cons

    Not very professional, work life balance poor, poor training.

  5. "Great business to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Head of Construction in Leeds, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WHSmith full-time

    Pros

    Flexible, agile, lean and very commercially astute.

    Cons

    Very few for people wanting some great career opportunities.

  6. "Great Company, Fast Paced"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager in Ryde, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at WHSmith full-time

    Pros

    I work with an amazingly supportive and collaborative team, and the customers always say our store looks amazing. Challenging with a small team, but very rewarding. Great staff benefits, and a supportive regional team.

    Cons

    If I didn't have a great team, the job would be much harder as there is no deputy in a smaller store.

    Continue reading
  7. "Great place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WHSmith part-time

    Pros

    You have independence. Everyone I’ve worked with is lovely.

    Cons

    The hours are not the best.

  8. "Amazing"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at WHSmith part-time

    Pros

    Lovely environment, staff are also very welcoming and kind

    Cons

    Pay is not that good

    Continue reading
  9. "A place where who you're working with matters!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Assistant 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at WHSmith part-time for less than a year

    Pros

    - The longer you stay there the more you learn and get given more opportunities to do tasks other than just working on the till - 20% staff discount and free chocolate in the staff room

    Cons

    - The pay is close to minimum wage ! - Can be quiet during the week. Saturdays are definitely the busiest - There isn't a lot of staff in small stores so you may only be on shift with a few people - No music in store makes it quiet

  10. "Fair"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in London, England

    I have been working at WHSmith part-time for more than a year

    Pros

    There is a nice working environement

    Cons

    Shifts are not really flexible

Found 769 reviews