eClinicalWorks Reviews | Glassdoor

eClinicalWorks Reviews

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Found 639 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
67%
Recommend to a Friend
87%
Approve of CEO
eClinicalWorks CEO Girish Kumar Navani
Girish Kumar Navani
446 Ratings
Pros
Cons
  • "Night shift, senior employees respond(in 83 reviews)

  • "Having a team lead that isn't very happy with training people makes it difficult to learn(in 39 reviews)

More Pros and Cons
  1. "Computer System Engineer"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Positive Outlook
    Approves of CEO

    I have been working at eClinicalWorks full-time for more than 6 years

    Pros

    very well cultured, structured and formatted discipline

    Cons

    Work extra hours when required

  2. "Speechless"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales in Westborough, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at eClinicalWorks full-time for more than 6 years

    Pros

    -Benefits are great -Pay is average-above average, but compensation is based on the amount of time you have spent at the company, not what an individual is worth. -Great to get your foot in the door in the healthcare industry -Product is a great and usable EHR

    Cons

    -No employee sales training. People are talking about the product who have no expertise on it. - Team Leads are unfit to be in leadership positions. They are just there because of the time spent and comfort they cause other Team Leads. They are only concerned with holding a job, could care less about the customer/company. -Time management is impossible to handle. They expect you to take on the workload of multiple people....

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    Advice to Management

    Get rid of people who have been there for years and have no education that have become complaisant and are just taking up space. There are plenty of hungry job seekers that can do a better job. Get rid of Team Leads and replace with potential external applicants. The Team Leads provide no sales motivation and do not do any 'leading'. Hire a Sales consultant to look at the department from a third person view and aren't...

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  3. Helpful (3)

    "“If you don’t like here then leave”"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Specialist in Westborough, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at eClinicalWorks full-time for more than 2 years

    Pros

    Benefits. Vacation time paid. Great coworkers.

    Cons

    Awful management. Long hours. Low compensation. Constant 30 calls in queue. So much micromanagement. The mentors watch your screens from their computers and if they see you not taking a call you will get a message asking you to get back on the phone. You cannot catch a break. Everyone quits within the first year so the managers expect everyone to pick up the slack. You are supposed to also meet these unreasonable...

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    Advice to Management

    Pay employees more if you expect them to do the work of multiple people. Listen to concerns from employees instead of saying “if you don’t like it here then leave” Get rid of the metrics and make it more about how was the client assisted overall.

  4. "Nice company"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Coordinator in Westborough, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at eClinicalWorks full-time for more than 4 years

    Pros

    God for entry level positions

    Cons

    Too many relatives...I think 30 percent of the company has their own relatives !!this not good for the company

    Advice to Management

    Please give training to all team leads in treating their employees

  5. "Great place to start your career in Healthcare"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Westborough, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at eClinicalWorks full-time for more than 4 years

    Pros

    Great mentoring and training for new out of school employees in Healthcare space. Great product and support for clients Good and supportive team members Good Benefits

    Cons

    No work from home flexibility No career growth opportunities

  6. Helpful (4)

    "Management needs to stop promoting unfit people to be leads"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Analyst in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at eClinicalWorks full-time for more than 4 years

    Pros

    Family oriented, great team members, great experience

    Cons

    A lot of leads are not qualify to be leads (Team/Department/Business Unit) - Just because they have been with the company for so long doesn't mean that they can lead. Some just look out for themselves, will throw you under the bus. Some are willing to go above and beyond for their teams Need more structure - Team / Department / BU and grant the title and powers they deserve. People need to be accountable for their...

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    Advice to Management

    Re-evaluate who can lead, promote them and make them accountable for their actions. Promote continuous improvements/learning.

  7. Helpful (1)

    "Software Specialist- TAM"

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at eClinicalWorks full-time

      Pros

      Home Pickup and Drop Food Compensation

      Cons

      Night Shift. You have to wait back almost everyday. Increment is poor

    • "FIT FOR A BEGINNER"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Project Manager 
      Neutral Outlook
      Disapproves of CEO

      I have been working at eClinicalWorks full-time for more than 6 years

      Pros

      It is a great place to start a career in healthcare and create a work family. Great colleagues

      Cons

      They do not invest in their employees

      Advice to Management

      Hardworking staffs who are willing to go the extra mile if only the management can invest in them.

    • Helpful (6)

      "Very bad company to work for"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Technical Account Manager in Westborough, MA
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at eClinicalWorks full-time for more than 2 years

      Pros

      Cannot think of any pros... Run away asap

      Cons

      Bad environment especially in support. Work load and pressure is too much. Salaries are way below industry standards. They do not like to pay their employees at all. Exploitation for employees who are on visa. Team leads are in their positions due to the number of years they spent there, no relevance to technical or managerial skills. Mentors are a biggest joke in this company. People who are lazy and do not want to work...

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      Advice to Management

      Please hire good developers and test engineers and try to make a good software. Hire and promote people based on their talent and knowledge. Take a look at the team leads in your company and stop blindly trusting them, they are only there to mint money.

    • Helpful (19)

      "Americans stay away"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Trainer in Westborough, MA
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I have been working at eClinicalWorks full-time for more than a year

      Pros

      Good medical benefits Nice building

      Cons

      Where do I even begin. Please read. I was very excited to start with Ecw. I love the product is what drove me there. However, as my training progressed it became evident to me that if you are not Indian you are on the “shit” list. They make you take these cultural classes. Absolutely terrible. They outcast you for not being Indian and make you watch videos of India when your position doesn’t even require travel to...

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      Advice to Management

      Hmmm I doubt anything will change. Your culture is set. Your doors will forever be revolving.

    Found 639 reviews