eClinicalWorks Reviews

Updated May 6, 2021

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3.7
73%
Recommend to a Friend
89%
Approve of CEO
eClinicalWorks President Girish Kumar Navani
Girish Kumar Navani
684 Ratings
Pros
  • "Work environment balance life and environment(in 87 reviews)

  • "Very good company for healthcare domain(in 48 reviews)

  • Cons
  • "Night shift(only for those having issue working at night)(in 117 reviews)

  • "gt; Team lead selection process(in 50 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 10 years

      Great palce

      Mar 5, 2021 - Director in Westborough, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great cukture amazon pace to work

      Cons

      None that I can think of .. fun place

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    2. 3.0
      Current Employee, more than 5 years

      Diminishing returns. If you start here, get out quick

      Apr 27, 2021 - Business Analyst in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You'll learn a little bit of everything. There is always job security. A great company to get your foot in the door of healthcare IT.

      Cons

      Reviews are entirely subjective; if your lead likes you, you can get up to a 5-figure bonus. If they don't then you'll be lucky to get 2-3k. Depending on who your boss is, you'll either be left to flounder and fend for yourself, have a micromanager second guessing every decision you make, or just treat you terribly. Look elsewhere if you're trying to progress up the ladder; they pride themselves on having a horizontal structure but that's just so that they can keep underpaying everyone by 15-20% of their market value. This also results in little to no career progression. The only way you'll be promoted is if you're related to the owners or are a white woman. Very startup-esque culture in that there is almost no guidance or training for critical job responsibilities because they don't see the need to nurture and develop their employees' talents; they can always just hire someone from overseas and pay them even less than you and treat them 5 times as bad.

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    3. 1.0
      Current Employee, less than 1 year

      Product Management- stay away from nepotism

      Apr 20, 2021 - Product Manager in Westborough, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Close commute no need to travel to city Cafeteria is good Easy Parking

      Cons

      tagnant career Outdated UI nothing new to learn or apply Management does not want people to learn or give them training since people leave for better job or salary Fear culture No compliance to ADA or any Usability standards They dont let anyone talk in meeting ever since Cia and SQOO Everything is happening under watchful eye of sqoo but noone can report or talk since they target employees who talk Employees are scared of team leads No SOP or processes followed - they will keep talking about documentation but if you ask questions managers get really upset and that shows up in yearly review Managers are inexperienced after being there for 15 years - no outside knowledge Agile is a joke If you want to stay in same company for years without learning or getting any experience or working hard and keep a side income like a fitness bootcamp with discounts to company employees then this is the perfect job

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      2 people found this review helpful
    4. 2.0
      Former Employee, more than 10 years

      Leadership too centralized

      Apr 18, 2021 - Product Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Opportunities for some training (though no education reimbursement program). The customers are great. A lot of the people who work at eCW really care.

      Cons

      Management is very centralized. This means that you have little chance to get promoted if you aren't part of the family or best friends with the CEO. It also means that strategic decisions are done behind closed doors, and you're always following orders, which sometimes change quickly with little explanation. Some managers are rude. In general, teams do not collaborate well. People get territorial. Overall, leadership is dysfunctional.

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      1 person found this review helpful
    5. 1.0
      Current Employee, less than 1 year

      Crappy product Not an EOE - only good if you are from India and can take adapt to a sensei culture

      Apr 29, 2021 - Product Analyst in Westborough, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They take care of travel etc for trainers Travel points all expenses taken care of will give training for new employees 1 hr lunch break Cafeteria

      Cons

      If you are fresher then take this offer only if you are not having any other job offer. Learn and leave within a year. They watch and monitor even bathroom breaks. The lunch break for one hour is mandatory but they will watch that as well They keep rewriting same documents over and over wasting so much time. Noone has a clue on how to do things. Its all so secretive at times and they say we are doing this for sqoo and its mandatory . So much time wasted in redoing same releases and bug fixes . Noone knows how each product works in different devices or modules . Its like a never ending puzzle with missing pieces Product is so confusing with so many clicks . Noone understands how anything works . Support will log issues and close it after discussing with people. Same will come back as production issue with high priority and then they will rush to fix it. The testing team is so bad that noone even speaks or understands english in India They will talk about diversity etc but they hire only Indian people mainly friends , friends of friends or family members are brought from overseas with high salary no relevant experience. There is no one you can go and report any problems not even to HR or the compliance . The remote lifestyle is so bad that people are almost having nervous break down problems and quality of software is so bad . They are so clueless on how laws work in America- Lot of bullying . All top positions are held by family members. If your team lead likes you you can show up at 10 am leave early and not do any meaningful work if they don't like you they will make your life miserable Nothing has changed even after Cia and Sqooo but they are so careful to cover up any problems . Focus on fixing your software problems than blaming people . Sinking ship better to leave this and go for other healthcare companies

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    6. 3.0
      Current Employee, more than 5 years

      Good to getting experience

      Apr 8, 2021 - Strategic Accounts Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Company has good benefits for its employees Is a good company to start building experience or a career

      Cons

      When working there the first thing you going to notice is how disorganized internal teams are. Internal communication is not good therefore everything falls on account managers. Strategic Account managers has many hats here, basically picks on the leftover of other teams, supports, project manager, including configuration of patient engagement products the company offers. All this plus most account managers are over worked and cannot handle the client load and salary is below Massachusetts standards for an account manager. Is a good company to start but is not a good company to stay and grow more.

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      2 people found this review helpful
    7. 4.0
      Former Employee, less than 1 year

      My SAM review

      Apr 19, 2021 - SAM Consultant in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great coworkers, fun national conferences, learning experience in healthcare

      Cons

      Management needs to do a better job with mentorship, and ally ship.

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    8. 4.0
      Former Employee, more than 5 years

      Stepping Stone to career

      Feb 3, 2021 - Product Manager in Westborough, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It's a great place if you are a Beginner. Good place for a fresh college graduate to get acclimatized to a company culture. Family owned company, Family type culture. If you are hardworking and show interest you will get recognized (Not promoted). Build relations/network with interterms and be social and get to know a LOT of colleagues. Moving within departments internally at the company is a big bonus. I learned about a lot of things Training, integrations, product, implementation on how they operate and finally determined my calling was product.

      Cons

      You are not hired based on your degree. Your colleague doing the exact work as you could be anyone engineer, MBA grad, doctor, lawyer but still get paid and work the same as you. Promotions are based on seniority not on talent.

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      1 person found this review helpful
    9. 4.0
      Current Employee, more than 5 years

      Great Company

      Apr 14, 2021 - EHR Implementation Specialist in Westborough, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Company cares about its staff, pay well, great benefits

      Cons

      Travel, extreme travel, keeping staff employed despite bad habits

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    10. 4.0
      Current Employee, more than 5 years

      Technical Support

      Apr 8, 2021 - Technical Support Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good staff and very nice team

      Cons

      to much work for day to day job

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    Viewing 1 - 10 of 1,014 Reviews

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