eClinicalWorks Reviews | Glassdoor

eClinicalWorks Reviews

Updated June 22, 2017
435 reviews

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Full-time Part-time

3.3
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eClinicalWorks President Girish Kumar Navani
Girish Kumar Navani
303 Ratings

435 Employee Reviews

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Pros
Cons
  • Most of the openings are night shifts which after a point gets difficult to continue even if u enjoy working there as it affects on your health (in 59 reviews)

  • Flexibility at work depends on what team lead you work with (in 25 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (5)

    "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Westborough, MA
    Current Employee - Sales in Westborough, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eClinicalWorks full-time (More than 10 years)

    Pros

    One of the most amazing places to work if you are self motivated and willing to take initiative. We operate as a very flat organization, little hoops to jump through and endless possibilities to make a difference. The founders of the company have done something remarkable here and care deeply about those employed, their families and the impact job creation makes on our local economy. Big hearts!

    Cons

    I can't highlight any cons to this environment. It's impossible to be dissatisfied with all the flexibility, independence & support received.

    Advice to Management

    Don't change! Titles don't reflect who you really are and the impact you make everyday. Stay true to what's made us so successful!


  2. "Accounts Manager for Revenue Cycle"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounts Manager in Westborough, MA
    Former Employee - Accounts Manager in Westborough, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at eClinicalWorks full-time (Less than a year)

    Pros

    They take good care of employees specially their food and transport.

    Cons

    They do not re-hire,They should Re-hire as that can help them to review their credibility in market.

    Advice to Management

    Please give thorough training for any process you hire people for, so that they can give their 100%.

  3. "Unwilling to listen"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Westborough, MA
    Former Employee - Account Manager in Westborough, MA
    Doesn't Recommend

    I worked at eClinicalWorks full-time (More than a year)

    Pros

    It was a friendly team.

    Cons

    The RCM teams needs more people that know Revenue Cycle Management. More than have the leadership teams only know the ECW way to do things.

    Advice to Management

    Don't make people feel bad because they want to move on.


  4. Helpful (8)

    "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Coordinator in Westborough, MA
    Current Employee - Sales Coordinator in Westborough, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at eClinicalWorks full-time (More than a year)

    Pros

    Health benefits are good, vision health dental and 401k. Cafeteria at the headquarters. yearly raises

    Cons

    The sales department is a glorified dumpster fire, the COO is blaming everyone for not trying there hardest and just keeps screaming at them to do more. turns a blind eye to harassment and only looks at if you help produce and if you kiss their you know what then they will keep you around.

    Advice to Management

    Learn to adapt to change instead of just screaming at your employees to do more without offering help on how to do it


  5. "Team Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Westborough, MA
    Current Employee - Anonymous Employee in Westborough, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eClinicalWorks (More than 5 years)

    Pros

    Good company to work with great benefits. Good culture to follow. Top Management / Owners are great in decision making.

    Cons

    Few Local Centre Heads / managers needs to improve when it comes to childishness. The need to understand that not taking responsibilities does not improve any thing. Mistakes happens and everyone need to learn from mistakes. There is no point to run down the individual for small mistakes. This sends wrong message to team.

    Advice to Management

    Someone's Personal feelings, who have responsibilities on his / her head, should not impact the business decisions.


  6. Helpful (7)

    "Gain experience and move on"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Account Manager in Westborough, MA
    Current Employee - Technical Account Manager in Westborough, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at eClinicalWorks full-time (More than 3 years)

    Pros

    - It is a good place to start your career
    - You will get to learn about the healthcare industry
    - The company has a good name in the market so your experience will count when you decide to move on
    - The CEO is motivating

    Cons

    - Too much politics
    - People higher up like to follow destructive methods e.g. throwing others under the bus for their own benefits
    - They wish to control every move of the employee e.g. lunch breaks
    - They prefer to pass executive policies instead of eliminating the root cause of the problem
    - Growth is limited to the favorites or instruction followers
    - Fear policy is implemented on every step
    - Management turns a blind eye to harassment
    - People on the inner circle of management love to abuse their powers

    Advice to Management

    The company needs to focus on a healthy working environment, a company's success is dependent on its employees.


  7. "Just Ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Neutral Outlook
    Approves of CEO

    I worked at eClinicalWorks full-time

    Pros

    Growing inside the company. Good trainning department.

    Cons

    Compensation is not the best. Some of the senior employees aren't fair with the new ones, lacking professionalism. Subtle but different treatment for men and women.

  8. Helpful (2)

    "Software Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Westborough, MA
    Former Employee - Software Engineer in Westborough, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at eClinicalWorks full-time (More than 3 years)

    Pros

    Indian food served in cafeteria

    Cons

    laid back, old technology, no goal


  9. Helpful (2)

    "Overall positive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Westborough, MA
    Current Employee - Anonymous Employee in Westborough, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eClinicalWorks full-time (More than 3 years)

    Pros

    Good for building career. They have the flexibility to move within different departments.

    Cons

    Pay is way below market value


  10. Helpful (6)

    "Just use it for Initial phase"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Westborough, MA
    Former Employee - Anonymous Employee in Westborough, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at eClinicalWorks full-time (More than 5 years)

    Pros

    Good Health plan for employees.

    Cons

    Nepotism. No Work Life Balance in most departments. Stressful Environment.
    Compensation is low. less growth oppurtunities

    Advice to Management

    HR is aware of everything, but Nothing is going to change.
    I only wished management should concentrate on the 2nd level managers/directors as most of them are incompetent for the roles they have


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