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eClinicalWorks

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eClinicalWorks Reviews

Updated May 24, 2022

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Found 1,308 of over 1,331 reviews

3.9
77%
Recommend to a Friend
93%
Approve of CEO
eClinicalWorks President Girish Kumar Navani
Girish Kumar Navani
872 Ratings

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Technical Account Manager

Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?

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Top Review Highlights by Sentiment

Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of eClinicalWorks and is not affected by filters.

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  1. 5.0
    Current Employee, more than 3 years

    It is good

    May 16, 2022 - Project Manager in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Stability, Pay, great Health Insurance,

    Cons

    None that i can think of

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  2. 3.0
    Current Employee, more than 10 years

    Use to be good but is doing down

    May 19, 2022 - Educational Media Lead in Westborough, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I believe in the mission and enjoy working with my colleagues. The past 2 yrs have been great since the company has Now allowed Working from Home, when before that was strictly not allowed.

    Cons

    lack of communication from department to department, management to management, C-level to management/departments. its really hard to work on a project to find out that another team was given the same project but either team was informed. That is a waste of resources and time. There is a lot of nepotism and advancement to surprising/unqualified employees. Also hand selection for roles that no one ever knew about. No posting of new Job, just we are announcing "name" as the new VP, etc.....,. This causes a lot of distrust and whispers of disgruntled employees.

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  3. 4.0
    Former Employee

    Best Company

    May 19, 2022 - Anonymous Employee in Westborough, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good Work to learn and Practice.

    Cons

    Time Management is not proper

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  4. 2.0
    Current Employee, more than 5 years

    Not Great

    Apr 27, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pay and benefits are decent/good

    Cons

    Middle management is brutal. 20 min response time to emails expected 24/7, however if you ask a question, you will be lucky to get any response at all, and if you do, it probably doesn’t answer the question you asked. Super passive aggressive management style, not open to any constructive feedback.

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  5. 2.0
    Former Employee, less than 1 year

    Not the worst place to start out at if you get out quickly

    Oct 6, 2021 - Technical Account Manager in Westborough, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The TAM team is very friendly. Opportunity to really pad out your resume if you are just starting your career- you will be working on a million different things at once. Just don't stay too long or you'll be too burned out to muster the energy to look elsewhere. Benefits are solid.

    Cons

    It seems like management changes their key metrics every few weeks. Most customers are rude and demeaning - they generally made me feel bad for working there. Almost everyone at the company seems to think that their job is passing the buck to somebody else. Very few people are willing to help. I felt that the product training and the technical training weren't very useful. Every release seems to break more than it fixes. Defending / working with the product can be embarrassing at times. Team members seem so worried about getting yelled at / cussed out that they panic and make more mistakes. The pay is low relative to the industry standard. You can get a lot more elsewhere - even for an entry level support position. I felt treated like a basic technician and it felt like the TAMs were generally looked down upon in the company. It felt like everyone who works there gets stuck in their role for a very long time unless they're related to one of the owners or know somebody who is. If you don't speak Hindi you will feel left out of a lot - socially and professionally.

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    6 people found this review helpful
  6. 3.0
    Former Employee

    GoodInitial Experience

    Apr 29, 2022 - Project Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    There is room for growth or direction in which interests you .

    Cons

    Dont expect compensation when making a lateral move.

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  7. 1.0
    Current Employee, more than 3 years

    Grateful to get corporate experience, but left me traumatized and jaded

    Oct 13, 2021 - Strategic Account Manager in Westborough, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    If you're a new graduate looking for full-time employment in a corporate environment, this is a wonderful stepping stone. Get your experience in and get out. Teams can be hit or miss, but when you have a collaborative team it feels less isolating. Working as a SAM will definitely toughen your skin and expose you to all kinds of situations, so take that experience and use it to be a better version of yourself (professionally)

    Cons

    Expectations shift day to day without notice, so measuring KPI's isn't consistent and may give you mental whiplash during your annual review. Salary and raises don't depend on your work portfolio or accomplishments, but rather upper managements biases towards you. HR isn't there for you - if you try bringing up salary or bonus inequality, they will tell you that it's "taboo and disappointing" to talk about salary. I'll tell you the reason why it's taboo: because this company doesn't want you to know about the giant wage gap between their employees who are of equal experience. SAM's in particular are severely underpaid and under-appreciated for the amount of work they put in. During COVID, we wore many hats with little to no incentive, just a verbal "good job, keep it up". After 3+ years, a "good job" isn't enough. We were TAM, BAM, SAM, PM, you name it. We were working with less than half a team because SAMs kept quitting. Says a lot, doesn't it?

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    9 people found this review helpful
  8. 5.0
    Current Employee, more than 1 year

    Ignore The Sour Grapes

    Mar 23, 2022 - Project Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Remote Work Great Collaborative efforts Nice People Always Learning

    Cons

    Nothing, it is. what it is

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  9. 5.0
    Current Employee, more than 1 year

    Great

    Mar 16, 2022 - Software Training Specialist in Marlborough, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The benefits are amazing and you get promoted easily.

    Cons

    Some teams are a hard to get a hold of when trying to communicate with them.

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  10. 4.0
    Current Employee, less than 1 year

    Good

    Mar 16, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Easy to work with on a day to day basis

    Cons

    Very easy to get misunderstood or have miscommunication

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Viewing 1 - 10 of 1,308 Reviews

eClinicalWorks Reviews FAQs

eClinicalWorks has an overall rating of 3.9 out of 5, based on over 1,331 reviews left anonymously by employees. 77% of employees would recommend working at eClinicalWorks to a friend and 79% have a positive outlook for the business. This rating has improved by 4% over the last 12 months.

According to anonymously submitted Glassdoor reviews, eClinicalWorks employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at eClinicalWorks. This rating has improved by 3% over the last 12 months.

77% of eClinicalWorks employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated eClinicalWorks 3.6 out of 5 for work life balance, 4.0 for culture and values and 3.6 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at eClinicalWorks to be culture, career development, benefits and the cons to be senior leadership, management.

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