eClinicalWorks Reviews | Glassdoor

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eClinicalWorks Reviews

Updated February 19, 2018
514 reviews

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3.4
StarStarStarStarStar
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Approve of CEO
eClinicalWorks President Girish Kumar Navani
Girish Kumar Navani
360 Ratings

514 Employee Reviews

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Pros
  • Very good atmosphere and work environment (in 53 reviews)

  • Good for freshers,good growth , learning (in 22 reviews)

Cons
  • Night shift is the only con of this organization (in 68 reviews)

  • Every alternate day your team lead will strictly ask you to stay back may for 3 hours and the best part is you will not get paid for it (in 33 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at eClinicalWorks full-time

    Pros

    Friendly working environment with great product

    Cons

    Very few opportunities for promotion

    Advice to Management

    Keep up the good work


  2. Helpful (1)

    "Good place to start your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Database Engineer in Westborough, MA
    Current Employee - Database Engineer in Westborough, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eClinicalWorks full-time (More than a year)

    Pros

    Nothing as such except good health insurance and cafeteria which serves Indian food .
    When you start as a fresher they make you feel really comfortable

    Cons

    Lots of overtime work and you don’t get paid for those hours .
    Also the compensation is below market and no other benefits as such

    Advice to Management

    Hire more people

  3. "Business/Data Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eClinicalWorks full-time

    Pros

    Lot of opportunity to learn

    Cons

    Lack of appreication and motivation

    Advice to Management

    Improve salary hike


  4. "Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at eClinicalWorks full-time

    Pros

    h1 was sponsored. easy interview process

    Cons

    too micro managing boss , very less pay


  5. Helpful (1)

    "Best EMR company hands down!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales in Westborough, MA
    Current Employee - Inside Sales in Westborough, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eClinicalWorks full-time (More than 3 years)

    Pros

    Great executives. Great innovation. Best benefits and very fair pay. Nice cafe inside he HQ, opportunities to travel, incredible conference held every year.

    Cons

    Favoritism is bad. Must be in the “in” crowd to be given a fool proof path to success. If not it is a grind but success can still be had with great financial rewards

    Advice to Management

    Reward top performers with growth opportunities. Rewarding people bc they are well liked has lead to very poor management and decreased morale. Overall great job though. I love eClinicalWorks!


  6. "Mixed experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Westborough, MA
    Former Employee - Anonymous Employee in Westborough, MA

    I worked at eClinicalWorks full-time

    Pros

    Hires most entry-level people into trainer roles which means you get to travel around the country

    Cons

    Many technical and design roles are in India office
    Strict non-compete may make it hard if you leave the company


  7. Helpful (5)

    "Be wary of becoming trapped here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Westborough, MA
    Current Employee - Anonymous Employee in Westborough, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at eClinicalWorks full-time (More than 3 years)

    Pros

    As other reviews have stated, this company works as a good stepping stone for young professionals looking to gain experience with working directly with clients, in healthcare, IT, etc. It needs to be clear that there is nothing beyond that, unless you’re comfortable playing politics and biting your tongue while cringing at the heavy favoritism and nepotism that is displayed.

    Cons

    What’s almost amusing is that there is no attempt to hide the enormous negatives that come with working here; families are encouraged to have relatives apply and it’s not uncommon to see multiple people from the same immediate family, plus aunts/uncles/cousins.

    The company touts a “family atmosphere” while issuing policies saying you have to use PTO when the office closes due to inclement weather or your local school closes and you have to watch your children. Requesting to work from home is equivalent to pulling teeth, with every TL reminding you that it’s a special exception.

    There are no SOPs; nothing is standardized. You need to check with multiple different people, usually including Team Leads (yes, more than one) before making a decision or confirming a fact or process, as everything changes daily, including the truth, it seems.

    Post-settlement announcement, everyone is paranoid and the owners are visibly on edge with everyone. Whispering between employees in the hallways is common. There is drama and gossip everywhere. Your pay is lower than the competition but management will dangle a bonus in front of you all year to keep you motivated, but then will ask for written responses to questions like why you deserve one.

    Zero upward mobility unless you want to take 1 step into “Team Lead”, which has lost all authority as it has become completely diluted. TLs report to other TLs, without clear lineage regarding who reports to whom. Almost as if it were reality television, alliances are formed and back-stabbing is common. Employees underneath TLs are spoken down to.

    The list goes on and on, with most Team Leads maintaining ambivalence to the horrible management being bestowed upon them by the owners because they just wait for their bonuses. All employees are expendable and I have witnessed people be let go on the day they return from an extended break (vacation).

    Advice to Management

    Stop lying to everyone, including your employees. Stop pushing out unfinished products, which continues to destroy your already-plummeting reputation. Invest in your workforce, create a stronger chain of management levels, and standardize internal processes. Organized chaos might work as a start-up, but not when you’re trying to be an international business.

  8. "great"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    this place has a good working environment

    Cons

    the office needs better training

    Advice to Management

    great


  9. "Great to start terrible to grow."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at eClinicalWorks full-time

    Pros

    Easy to shift positions and great to start out for a first job

    Cons

    Unorganized and no one takes responsibility for their own actions

    Advice to Management

    Need to be more unbiased to certain employees. Don't push out a product that is broken and expect your employees to lie about it to the client.


  10. Helpful (4)

    "One can survive only if your a manager's or owner's favorite"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Westborough, MA
    Former Employee - Project Manager in Westborough, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at eClinicalWorks full-time (More than 3 years)

    Pros

    Not sure if there are any. If its your first job in healthcare IT, its a good learning experience. Anyone spending more than 3-4 years is wasting their career over there.

    Cons

    1. There is no one policy for all
    2. Favoritism is very well prevalent and owners are not going to do anything if your team lead makes policies for individual employees. For Ex: One employee has to take PTO if he/she has a doctor's appointment but the another emoployee who hangs out with TL doesnt have to take time off for doctor's appointment.
    3. No growth opportunities since they claim its a flat organization. The pattern is employeer -> manager -> owners.

    Advice to Management

    Please run a company professionally, ensuring that the managers are trained before they are managing people. Ensure that the policies are same across the board for all the employees at their level of employment. You are losing highly talented employees because they do not want to be dealing with internal politics to trying to please their managers. Please have some kind of upward/downward peer review system where an employee and manager both provide a 360 degree review rather than manager reviewing employee but employee doesnt get to give any feedback about managers or peers.


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