iSystems Reviews | Glassdoor

iSystems Reviews

Updated Jul 11, 2017

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Found 24 reviews

3.3
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52%
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iSystems CEO Pat Goepel
Pat Goepel
0 Ratings
  1. "Working at iSystems, now an Asure Software company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Burlington, VT
    Recommends
    Positive Outlook

    I worked at iSystems full-time for more than 5 years

    Pros

    Intelligent staff that really works as a team. Focused on client service and satisfaction. Know how to have fun at work. Participate in many charitable events. Great work-family-life balance.

    Cons

    The winters are long in Vermont if you are not into that kind of thing.

    Advice to Management

    Focus on clients needs and their customers needs. Empower staff to meet those needs.

    iSystems2017-07-11
  2. Helpful (3)

    "Scrum Master"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook

    I worked at iSystems full-time

    Pros

    Great folks to work for and with; company has a great understanding for payroll regulations and updating the software as tax changes for both at the federal and state level

    Cons

    Need better training program on all products iSystems sell

    Advice to Management

    Get managers management training

    iSystems2016-11-09
  3. Helpful (6)

    "Continued downward spiral"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook

    I worked at iSystems

    Pros

    There are some wonderful staff that work at iSystems. The new building is a great place to work. It is dog friendly. A capable CFO was hired to drive the financial objectives of the organization. It is a challenging place to work, but iSystems has great products and customers.

    Cons

    Executive management team is indecisive and decisions often made beyond the point where they can be effective. No one is held accountable and often blame is assigned where it does not belong. Failure to obtain revenue equals lmajor cost reductions. As much as this is unavoidable to ensure financial health, sales staff should be placed on PIP, and sales executives should be held accountable for bad sales planning.... Commitments made are often not achievable and can therefore not be upheld. There is a massive blame culture when objectives cannot be met. HR is unprofessional, part of the blame culture, share confidences and spread rumors. Work life balance is supposed to be great, however, many staff members are in fact working very long hours and have no work life balance.

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    Advice to Management

    The only way iSystems will start growing their revenue is to evaluate the executive team. Strong leadership is required to manage significant changes as well as expected growth for the company. Everyone must be held accountable. This requires a strong, dynamic leader that is prepared to make difficult decisions without being swayed by people's personal agendas. ISystems has great products and with the right... executive team and a clear understanding of what it means to run a product company, iSystems will have a much better chance to be successful.

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    iSystems2016-09-07
  4. Helpful (5)

    "Talented professionals, Room to grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Systems Architect in South Burlington, VT
    Recommends
    Positive Outlook

    I have been working at iSystems full-time for more than a year

    Pros

    In this second year with the organization, it’s clear to see just how ambitious and well positioned within the market iSystems continues to be. The company is dedicated to remaining an industry leader in some verticals and compete with the best of them in recently identified key verticals. They’re investing in their people in a big way. Competitive pay and benefits that continue to be evaluated and kept up to... date with what it takes in the market to retain and keep attracting top talent to their Vermont headquarters. The company is heavily committed to innovation, sponsoring internal hackathons and allowing for prototyping of new solutions and rewrites of legacy applications in new technology where appropriate. This is one of those rare perfect alignments of funding and an appetite to innovate that doesn’t always come along for engineers and technology professionals. Not surprisingly, a company that specializes in delivering HR software under the umbrella of Human Capital Management (HCM) is going to be a leader in implementing those same solutions internally through software and processes. They’re committed to eating their own dogfood and creating a workplace culture that inspires, engages, and challenges its talent. In a weird way, negative reviews to this organization are a testament to how dedicated and laser focused the staff are to getting it done right, since they’re charged with delivering the same high quality and standards for a workplace through their software solutions. The iSystems mission statement and goals are literally printed across their walls, a constant reminder to all who walk their halls of what we’re all striving to achieve together. Another perk is their recent move to their new South Burlington Headquarters: great campus with lots of natural light, areas to decompress, and nearby walking trails.

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    Cons

    Growth and dynamic work situations are not always everyone’s cup of tea. This is not the best environment for people who aren’t committed to tackling big and interesting challenges, working with complicated financial domains, or taking leadership roles. That said, there are many talented, high functioning individuals in a small company, which can sometimes lead to heads butting. At the end of the day, the... organizations commitment to transparency and process will always win the day, allowing for the marketplace of ideas to compete and have the best ones rise to the top. Nonetheless, if individuals are not used to having competing voices and perspectives, typical of larger shops, this might not be ideal for them. The organization continues to professionalize all aspects of its development and operations, a task that is never truly done anywhere you go. They have high aspirations and plans in place, but as more and more areas mature, the true test will be how fast they accomplish their internally states goals and abandon some of the business as usual of yesterday.

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    Advice to Management

    Live by the standards plastered on the walls of the headquarters! Push your staff to deliver the highest quality software and hosting solutions. When that bar isn't being met, hold people accountable. Let's get rid of all instances of people guessing and move towards a data driven decision making culture (at all levels). Innovation can't come without trial and error, so remove any barriers to experimentation and... rethinking of old ideas, drive managers to inspire their staff, and find ways to mitigate the risks involved with innovation (fail early, fail often).

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    iSystems2016-07-12
  5. "Family oriented company, team oriented."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Software Engineer in South Burlington, VT
    Recommends
    Positive Outlook

    I have been working at iSystems

    Pros

    I was with iSystems when it was a small family-owned business and have watched as it transformed itself into an industry leader in HCM software solutions. This transition really ramped up just a few years ago. It is a challenging, fun, and team-oriented environment that values its employees and puts families first. Because of the explosive growth and changes in the payroll/HCM industry, iSystems has had to... re-tool and change direction to remain competitive. iSystems' directors and upper management has done an incredible job of keeping us on task in the midst of rapid change.

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    Cons

    Because of the changes and new trends in both the industry and technology, holding to a steady course is not always possible. Changes in direction, priorities, and technologies are frequent. While this presents an exciting dynamic environment, it is not for everyone. To be a good fit at iSystems requires flexibility, commitment and at times, even a good sense of humor. Fortunately, the people at iSystems all work... as a team and do an exceptional job of supporting each other.

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    Advice to Management

    I'd encourage management to continue to keep employees informed about changes in the business and how these changes may affect the work at hand, as early information lends itself to collaboration and innovation. I think we've made great strides in this area and suggest that management keeps moving forward in this direction.

    iSystems2016-07-22
  6. Helpful (10)

    "Management needs to change"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
     
    Doesn't Recommend
    Negative Outlook

    I worked at iSystems

    Pros

    My co-workers were hard-working and many of them cared about the company and doing the right thing for the customer. I liked my job.

    Cons

    A small group of toxic people in Development and HR run the show. They are un-cooperative, withholding, quick to place blame on others and don't take responsibility for their part of the problem. Somehow they have gotten away with being childish, nasty, dishonest and evasive. They will throw anyone under the bus to make themselves look better. They lie on a regular basis. You cannot go to HR with concerns because HR... is a member of this group. Incompetent, lazy, dishonest people are promoted. There is no rhyme or reason to it. iSystems says their all about their employees, but nothing is farther from the truth. They are in no way, shape or form for their employees. It is unbelievable that iSystems was rated as one of the "Best Places to Work" in 2016. Don't buy into this nonsense. It's a horrible place to work.

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    Advice to Management

    Please get the toxic 4 out of there. One of these four has been a problem for many years, but she continues to be promoted. I don't care how much she knows about the system, she is not irreplaceable, and in fact, she is poison and doing damage on a daily basis. Listen to your hardworking employees. They have good ideas! Stop promoting incompetent people. Do you know how damaging this is to morale? Stop pretending... that everything is rosey. It's not rosey, it's really, really awful.

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    iSystems2016-05-31

    iSystems Response

    June 3, 2016Director of Human Resources

    I want to thank you for taking the time to give us your feedback. We are very sorry that your experience with iSystems did not match our intentions of being one of Vermont’s Best Places To Work for all employees. We take all feedback seriously and use it to address areas of improvement ...

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  7. Helpful (9)

    "Tough gig for engineering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I have been working at iSystems full-time

    Pros

    Awesome spirit committee and programming events to help engage employees, including ropes courses, charity races, and cook off competitions. New headquarters are nice. Really talented and inspiring people within those walls.

    Cons

    The amount of technical debt on their books is only outdone by the sunk costs related to their acquisition of products, making it more of a clean up on aisle six job for technical talent, and not enough actual engineering of solutions for problems. Little of the code is written by anyone in the company and even less is documented. This is all further complicated by ineffective QA management where any small change... might result in disaster, making teams too cautious to fix the most obvious issues. The success of the software more greatly reflects the performance by outside contractors, which outnumber the internal staff, making it all frustrating to watch, since this will greatly influence internal job performance scores.

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    Advice to Management

    Testing of software is not yielding results with the status quo. Fix this and you might be able to unlock the true potential of your organization. Hire or promote better leaders.

    iSystems2016-05-03

    iSystems Response

    June 3, 2016Director of Human Resources

    First, I would like to apologize for my tardy reply. Thank you for your feedback and review and I am sorry to hear that you are frustrated. It sounds like you have some valuable recommendations to make to improve efficiencies and decrease the frustration that you and possible others ...

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  8. "Some growing pains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    Former Employee - Anonymous Employee in South Burlington, VT

    I worked at iSystems full-time for more than 3 years

    Pros

    iSystems has become a happier place to work since I started there. They have done a lot to improve communication, employee engagement, and company spirit.

    Cons

    There still needs to be more sharing of information between groups.

    Advice to Management

    There can never be too much communication!

    iSystems2016-04-12
  9. Helpful (13)

    "Interesting work, Toxic work culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Burlington, VT
    Doesn't Recommend
    Negative Outlook

    I have been working at iSystems full-time

    Pros

    Industry leader for years with healthy business that is also willing to pay competitive rates for full time resources. Not familiar with hourly employees. It is not a bad place to work if you are very junior and just getting started, since you'll be able to get transferable job skills and resume building. Also very nice, small shop with growth potential for executive level.

    Cons

    Working at this company is not for people who can't stomach unprofessionalism, poorly executed software, or borderline bullying from your colleagues. You have to keep in mind that this is still a small, but growing company that hasn't shed of all its former ways. There is a small clique in middle management that spans the entire company which effectively acts as a firewall against communication and... accountability. Software releases may be completely botched, requiring patching, but management will not be held accountable or even let word of it flow freely up the chain. Meanwhile, subordinates are made to scramble at the whims of very talented people that were once very successful in their roles, but now seemingly in over their heads and making it up as they go along. The company also doesn't use well established HR practices and will randomly promote people in the "in" clique or promote those in their favor without ever posting positions internally or waiting for the formal performance review process to play out. Monetary compensation is competitive, but total benefits offerings do not compare to those of similar size technology companies in the area.

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    Advice to Management

    There are well meaning executives that make it a daily ritual to go around and hand out chocolates to employees at their work stations. This is a kind gesture, but it would go so much farther if they also took the time to explicit solicit feedback from the employees in the trenches, so they could get a sense of how poorly their company is being run. The HR department is not directly responsible for the toxic work... environment, but a root cause of that stems from their lack of professional distance from work place friends that are mostly responsible for the deplorable behavior. This leaves HR unable to be a credible activist on behalf of anyone outside of their small circle of friends, leaving a growing majority of employees with nowhere that they can turn for advice on how to fix the situation. The company has plastered core values all over our walls, but fail every day to live up or even make an honest attempt at striving for them.

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    iSystems2016-04-14
  10. Helpful (12)

    "An Company That Has Lost Its Way"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Owner in Colchester, VT
    Doesn't Recommend
    Negative Outlook

    I worked at iSystems full-time for more than a year

    Pros

    There are some genuinely intelligent, fantastic people to work with at iSystems. They are driven and want to see the company succeed. They are capable and hard working. There is a possibility to make money, become a mid level disruptor and gain traction with new clients.

    Cons

    Engineering leadership is utterly toxic. They lack the ability to plan and execute. Having failed on product analysis when purchasing a new system to make up for falling behind the competition, engineering leaders then failed to successfully launch the product at three different intervals while committing to a year long development plan without any analysis beyond a gut check. Then, information was presented... showing development times in excess of 300-400% feature over feature, and analysis was blatantly ignored. The major issue here is the ostrich effect or the simple desire to obstruct communication and truth to cover a complete and utter lack of any basic capability to get the job done. This would be forgivable if the engineering leaders then did not munge numbers and go backward to change documents to cover their own failures. As opposed to facilitating transparency, engineering leaders instead foster open deceit and cross department hostility to mask their inability to manage, plan, execute, and iterate. Ultimately, this could be forgivable if it wasn't accompanied with hostility, aggression, an inability to receive feedback, and outright selfishness when it comes to not only vision, but also hogging success. Unfortunately, none of this can even be dealt with as HR leaders have formed a tight, perhaps, inappropriate "smokers" friendship with Engineering leaders. So, there is no mechanism to provide honest and constructive feedback. The major failing here is that instead of allowing people with wider experience to help, engineering has instead gone on lock down mode controlling literally every aspect of the product process which impedes sales, training, marketing etc. People that have NO place being in a position to manage people are placed in leadership roles and routinely throw public tantrums walking out of meetings and chastising people in public to hide their own failures to stop the train that has already derailed. Inability is one thing. Deceit is one thing. Being in over your head is one thing. Bad management is one thing. Aggressive and hostile behavior is one thing. When you put a lot of bad individual things into a pot of chili, the chili goes rancid. The engineering chili at iSystems could melt through adamantium.

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    Advice to Management

    Bring in new engineering leadership who understand product development but are also strong managers with CHARACTER and INTEGRITY. Create an operations division. Bring in a capable COO and empower him/her with intelligent directors. Create verticals that provide checks and balances. Directors should not be technical, they should direct. Directors should be held to the highest standards and not constantly given... runway to run over people. Bring in a strong HR leader to reset the management culture. It would also go a long way, as people can't even go to HR currently with issues without fear of reprisal. There is no candid method to approach management issues. It is not a safe and impartial environment.

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    iSystems2016-03-28
Found 24 reviews