thoughtbot reviews

4.4

90% would recommend to a friend

(32 total reviews)

Chad Pytel

90% approve of CEO

70% positive business outlook

thoughtbot has an employee rating of 4.4 out of 5 stars, based on 32 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The thoughtbot employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

32 reviews
2.0
Dec 11, 2017
Recommend
CEO approval
Business Outlook

Pros

I'd happily work with most of my coworkers here again. thoughtbot has built a great team of people. Compared to other agencies, the work/life balance and perks are great. Yearly company retreats in interesting cities (Denver, NYC...) A chance to work on a wide variety of projects in a wide variety of industries.

Cons

1. You will not grow here. The work gets repetitive for both developers and designers. You will always be spinning up the same Rails app, designing the same dashboards, using the same technology and tools in every project. There's no career growth, nor do the annual raises make up for lack of promotions. Salaries are not competitive. thoughtbot still focuses heavily on Rails, despite developers wanting to use other languages and modernize their skillset. The dev work is starting to feel dated. 2. The culture is on the decline. In the past few years, thoughtbot experienced rapid expansion, followed by offices being shut down, a wave of people quitting, and others getting fired. Company culture is ill-defined after so much turnover and uncertainty. Because thoughtbot is a distributed team, each office has a slightly different "culture" and it creates rifts in the company. They have not figured out how to make the company feel more cohesive. As time passes, these rifts become more obvious. thoughtbot presents itself as being an inclusive environment, but everyone they've fired has been an under-represented person in tech (women, people of color, etc) while upper management is entirely white men, as is the majority of the company. This pattern has not gone unnoticed and morale is especially low among these groups. thoughtbot expects developers and designers to handle sales, rather than hiring experienced salespeople. This has led to more and more bad projects, further frustrating developers and designers. This boredom and resentment only grows. 3. There's no direction. While thoughtbot prides itself on being transparent, it's unclear where the company's heading. How will offices and teams be supported after so much turnover? What steps will management take to improve the company culture? How will they ensure that people do keep growing, rather than stagnating?

avatar
thoughtbot Response
8y
Thank you for your comments. One of the challenges I've learned (and we're still learning) of having a transparent culture is that because you see the internals of lots of things it make it seem like there is a lack of direction. I and the rest of the leadership at thoughtbot can definitely do a better job communicating the bigger picture and direction. I’m sorry that we weren’t able to do that for you, and I hope we can do it better in the future. There was one point in your comment that I think is important to correct. While I believe in transparency, I also believe in having a humane environment where performance issues are not broadcast to the rest of the team. So we refrain from sharing widely when a teammate is having performance issues, why someone is fired, and how long we were working with them to improve performance issues. As such, you may not have full visibility into the people who have been let go and why. While we fortunately do not have to let many people go, and we work extensively with people who are having performance problems, over the years we have occasionally had to part ways with a team member who had performance issues. This has included people from a variety of backgrounds, including white men. Letting a teammate go is one of the hardest things I have to do, so I do not take it lightly. I remember each person whom we’ve had to part ways with. Having accurate representation of this is important to me and the team. Thank you again for all of your thoughts. -Chad
3.0
Sep 15, 2021
Recommend
CEO approval
Business Outlook

Pros

I was able to work with some of the most talented and enthusiastic folks in the industry. There's an incredible culture of writing quality code, even when client projects presented less-than-ideal circumstances. I was also exposed to a wide variety of technologies through my coworkers that I'm so happy to have under my belt now. Managers granted me a high level of trust and autonomy. I could get my job done how I saw fit and I knew management would have my back, even if I made a mistake. I was also supported in saying "no" to clients and in truly working towards creating a successful outcome for projects, even if the results weren't ultimately perfect. There was also an excellent work-life balance. I was never required to work ridiculous hours and could leave my work at work. Management enabled me to enforce strong and healthy boundaries with clients. All of these pros I've mentioned allowed me to grow immensely as a developer.

Cons

-- Client rotations -- I truly loved the variety of work that I was exposed to, but client rotations were difficult and stressful. thoughtbot did a pretty solid job of picking good clients, but some client projects were really rough and left me fried. Towards the end of my tenure, I was yearning for more predictability and consistency. Part of the reason I left thoughtbot was to join a more stable product company with a tighter focus in terms of the toolset and expected work. -- Compensation -- Pay is lower than the market rate. I'm not sure if thoughtbot will ever be able to compete with the rest of the industry in terms of pay. This is another reason I left thoughtbot. -- Transition to remote work -- Naturally, there were lots of challenges around the transition to remote work, especially for me in feeling connected to my friends and coworkers. thoughtbot's management was extremely cautious about condoning gatherings, even post-lockdown. The move away from location-based offices/hires and a desire to not exclude our new non-local coworkers added to the caution. The company I left for faced similar challenges in moving to remote work, but they put effort into enabling in-person connection, so I know it's possible despite the current global situation. -- Politics and Culture -- I think thoughtbot missed the mark on their mission for folks to be able to "bring their whole selves to work". There's a heavy lean towards progressive/far-left politics, and many loud voices often espoused views that made me very uncomfortable about sharing my own. Management often shared political views that also made me feel this way. I'm an open-minded and compassionate individual. I'm interested in creating a world where people have all the tools and opportunities they need to create better lives for themselves and the folks around them, but that didn't feel like enough if I were to voice differing opinions.

1.0
Sep 13, 2021

Culture of fear

Recommend
CEO approval
Business Outlook

Pros

It really, really pains me to write this review because I used to love thoughtbot so much. It was an amazing place for me to learn and grow and I really treasured my time there. I met some of the most incredible, kind-hearted, lovely people and the culture was amazing. I left because the growth potential and compensation wasn't meeting my expectations. I want to make it clear that I left on good terms and still have a friendly relationship with all my former colleagues. I'm not writing this review out of spite. I'm writing out out of genuine concern, and I think this needs to be said.

Cons

They've created a culture of fear. Only hard-left political viewpoints are acceptable and any public deviation is risky. Most of my friends at thoughtbot were liberal with left-leaning politics, and we were scared to share our authentic opinions on any social issues. While my colleagues and I privately discussed being scared to share our views, we wouldn't dare raise our concerns in public for fear of retaliation. We perceived it as social/career suicide to share a genuine belief on any potentially contentious political topic, even though thoughtbot claims to be a place where people can "be themselves." Partially, this is because senior leadership often espouses hard left political viewpoints in company-wide announcements. They take their politics really seriously, so deviating from the party line is synonymous with tanking your career. The DEI council seems to be running the show in this regard. Some of my friends who still work there are scared. They're ashamed of what the culture has become. Some have even mentioned they don't feel comfortable sharing anonymous feedback. When it comes to anything DEI-related, it feels risky to say anything at all. If you don't say precisely the right thing, someone could file a complaint about you, which could have serious career consequences. It's shameful.

Viewing 1 - 3 of 32 Reviews

Glassdoor has 35 thoughtbot reviews submitted anonymously by thoughtbot employees. Read employee reviews and ratings on Glassdoor to decide if thoughtbot is right for you.