Check out your Company Bowl for anonymous work chats.
We sat down with Paul Tiedt-Senior VP, Research-to learn more about evolving CX trends, what brands can do to meet those shifting consumer expectations, and what role the employee experience plays in the customer journey. Your team has been cranking out a high volume of research during the pandemic.
We sat down with Brett Brende-VP of Customer Engagement, Healthcare-to get the scoop on why the patient experience is more important than ever, how the shift to consumer-driven healthcare has changed the industry, and what SMG is doing to help organizations drive patient engagement.
April marked the 10-year anniversary of our UK office. In celebration of this milestone, we sat down with Managing Director Jeremy Michael-the leading force of SMG's UK branch since its launch in 2010-to get the scoop on how the company has evolved over the past decade and the secret to building a successful client relationship.
Our new expert spotlight series showcases the great minds of SMG—those who keep us innovating, growing, and driving meaningful change. We sat down with Eric Lemmon, Data Science Lead, to get the scoop on predictive analytics, text sentiment precision, and what it’s like to work with such a multidisciplinary team.
Our new expert spotlight series showcases the great minds of SMG-those who keep us innovating, growing, and driving meaningful change for clients. We sat down with Jason Norris-Vice President, General Manager of Social Solutions-to get the scoop on what it's like to work in the dynamic world of interactive marketing and what brands should be doing to protect their online reputation.
Most days, SMG is focused on helping clients drive meaningful change in their business-but on November 8, employees were able to drive meaningful change in their community. After the success of SMG's first-ever Day of Giving, employees had a second opportunity to give back in a big way-and use some of their eight hours of volunteer PTO.
After three months of fierce competition, another year of Kansas City Corporate Challenge (KCCC) is behind us. There were some highs for our team (dominating the swim meet with a record-breaking 47 unique competitors and a first-place finish at the meet) and a few lows (falling just 15 points short of winning our division).
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