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At iQor CXBPO™, we believe that the future of exceptional customer experiences lies in empowering the next generation of agents. Join us at Reuters Events Customer Service & Experience West 2025 to explore how innovative training, effective change management, and strategic upskilling can improve employee satisfaction and help you win and keep customers. Our team is dedicated to implementing strategies that drive efficiency and foster a culture of continuous improvement and employee empowerment. Let's connect to discuss how we can collaborate to elevate your CX and achieve exceptional results. Secure your meeting with us today!
iQor is revolutionizing the voice of the customer with OpenAI. By integrating OpenAI’s cutting-edge AI models with our proprietary infinityAiQ™ platform, we’re unlocking real-time, actionable insights from hundreds of millions of customer interactions. As the first CXBPO to achieve this, we’re enhancing our industry-leading analytics to empower brands to make smarter, data-driven decisions, resolve issues faster, and scale their CX strategies. From predictive insights to real-time sentiment analysis and agentic AI, we’re turning customer data into a powerful competitive advantage. Discover how we’re shaping the future of CX.
Smarter collections start with smarter CX. Join iQor CXBPO™ at the Collection and Recovery Solutions (CRS) Conference 2025 from May 7-9 at the Four Seasons Hotel in Las Vegas! Meet our team to learn how our intelligent, compliance-driven recovery solutions leverage AI-driven insights and empathetic engagement to reduce risk, enhance customer relationships, and drive financial performance. Discover how our strategic dialer optimization achieved a 15% reduction in dialer spend and a 180% increase in inbound right-party contacts for a leading credit card issuer.
Are you in the energy and utilities sector? Join iQor CXBPO™ at the IUCX Annual Conference 2025! From May 6-8, we'll be at the Phoenix Convention Center discussing the latest in CX strategies with utility professionals. Connect with us to discover how our people-first approach and AI-powered solutions can enhance meter-to-cash processes, improve customer satisfaction, and drive operational efficiency. Learn how we helped a U.S. utility save $3 million in one year with strategic outsourcing to Trinidad.
We’re hitting the road this spring, and we’d love to connect with you! Join iQor CXBPO™ at the top CX events of the season. Our experts will be on-site to share how our AI-powered InfinityAiQ platform and real-time analytics create measurable value across the customer journey. Let’s talk about how we can help you deliver seamless customer experiences, reduce risk, and drive business growth. Book time with us through each event’s page — we’re ready to meet you. Find us at: • Credit and Collection News Conference 20 • Reuters Events: Customer Service & Experience West 2025 • IAOP OWS2025 • TSIA World INTERACT 2025 • IUCX Conference 2025 • Collection Recovery Solutions (CRS) 2025 • Customer Contact Week (CCW) Las Vegas 2025
Exciting news! iQor CXBPO™ is attending IAOP's #OWS25, the premier global conference for outsourcing, sourcing, and business services leaders. Join us in Chicago from April 29 to May 1 as we dive into the future of AI, automation, impact sourcing, ESG, and digital transformation in CX. At iQor CXBPO™, we combine AI-driven innovation with operational excellence and a people-first mindset to deliver smarter customer experiences around the world. Let’s connect at OWS25! Book time with our team to explore how iQor can help you elevate your customer experience strategy.
iQor CXBPO™ is heading to TSIA World INTERACT 2025 in Orlando, Florida! Join us April 29–May 1 as tech and services leaders come together to explore the future of customer experience. We’re excited to share how our AI-driven solutions and people-first approach are transforming CX for the world’s leading brands. Let’s connect at TSIA — book time with our team to talk strategy, innovation, and growth.
See you in San Diego from April 29-30! Meet iQor CXBPO™ at Reuters Events Customer Service & Experience West 2025, where CX leaders will learn how to tackle business-critical challenges with real-world AI applications to empower the next generation of agents. How can AI optimize your CX strategy? iQor CXBPO™ delivers AI-driven solutions that enhance agent capabilities, drive efficiency, and amplify the voice of the customer to create seamless end-to-end experiences. Let's connect to discuss how we can elevate your customer experience strategy. https://go.iqor.com/25ReutersEventL Faster answers mean happier customers. Discover how iQor CXBPO™'s generative AI knowledge assist empowers agents with real-time insights to resolve issues more quickly. https://go.iqor.com/GenAiBlogL #iQorCXBPO #AIinCX #CustomerExperience #CXInnovation #ReutersEvents #Leadership #BestPractices #IntelligentOperations #ExceptionalResults
We believe in developing people, not just programs — and the results speak for themselves. iQor CXBPO™ is proud to be recognized by HR.com with three incredible honors: • Best Leadership Development Program (iLEAD) • Best Coaching and Mentorship Program (Coach-the-Coach) • HR Leader of the Year – VP, Organizational Development Mark Monaghan These honors celebrate our commitment to growth, innovation, and a culture where people thrive. To our incredible team: thank you for making this possible. We’re just getting started!
Still thinking about ViVE 2025? So are we. The conversations at ViVE 2025 reinforced what we already know: exceptional customer experiences are at the heart of digital health innovation. As healthcare leaders navigate evolving patient expectations and operational challenges, intelligent CX solutions are key to delivering seamless, efficient, and human-centric support. iQor CXBPO™ Vice President of Sales Doreen Gossage and Director of Customer Success Alexandra Salazar had the opportunity to connect with top health systems, payers, and tech innovators in Nashville, exploring strategies to optimize healthcare CXBPO. Their one-on-one meetings sparked meaningful discussions on thought leadership, collaboration, and the future of digital health support. Let’s keep the conversation going. If enhancing patient and member experiences is a priority for your organization, we’d love to connect.
