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      Alorica

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      What is the application process like for Alorica?

      Alorica reviews

      Poor work environment

      Customer service representative (csr) ii
      Former employee
      Cubao
      Recommend
      CEO approval
      Business Outlook

      Pros

      Incentives are overflowing but QA can be strict. Sell with integrity. Some support coaches live up to your expectations (highly based on LUCK). Training mats and curriculum back then were useless i heard they changed it recently. Training was fun and most trainers are competent. Good salary offer for beginners. Easy assessment and application process.

      Cons

      Some QA are even stup1d tagging your call escalation to lose your incentive. Most TM will not fight for you cos crab mentality as usual. Some support coaches dont know what they are doing (based on LUCK). 1 TM out of all TMs in our dept is the only one who cares about well-being of their agents so expect that 90% you'll prob get an annoying ahh TM. OMs are only being driven by client's expectations alone, all they yap is sales and won't stop SHOUTING in the WHOLE PROD if there is no sale. Good training ground for beginners but no reason to stay esp if ur TM and OM are both vasurahhh. Clinic is so strict when agent cant focus on call and is really not feeling well, they'll force you to stay. Talk about tryna be the next CEO LMAO. Always stick to the goal of saving up and leaving this company.

      avatar
      Alorica Response
      now
      Thank you for your comments and feedback. While we are disappointed to hear about your experience, we appreciate you taking the time to share your opinions. We are committed to maintaining a culture that is open, inclusive, and one that provides all employees with an equal opportunity. Please also know we are continuously evaluating our compensation and benefit offerings to remain competitive in the market. Your feedback will be addressed internally, but you can also contact us further if you would like by making an anonymous submission at www.theintegritycenter.com

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