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Alorica

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Alorica

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Alorica FAQ

Have questions about working at Alorica? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Alorica.

All answers shown come directly from Alorica Reviews and are not edited or altered.

68 English questions out of 68

December 28, 2020

What is paid time off like at Alorica?

Pros

PTO, good pay, flexibility, work from home

Cons

Other workers, you may end up carrying your team.

PTO, good pay, flexibility, work from home

December 28, 2020

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March 31, 2022

Does Alorica offer massages?

Pros

Good workspace, clean canteen and free Coffee for sure! No worries about two way cabs

Cons

Worst management nobody knows how to manage everyone thinks they’re greatest! I was working a senior team leader but once I quit there was no F&F cleared which is really bad once the employee leave the company

Advice to Management

Fix a one time management and plan accordingly for the best in class and Bpo industry.

Good workspace, clean canteen and free Coffee for sure!

March 31, 2022

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April 29, 2021

Does Alorica offer relocation assistance?

Pros

Good people Friendly environment Lots of overtime

Cons

Disorganized No raises once you reach the cap, which is low Poor benefits package All employees are not treated equally

Advice to Management

Treat people like humans instead of a number.

Poor benefits package

April 29, 2021

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January 23, 2020

Does Alorica offer dental insurance?

Pros

The Management and Coworkers are amazing!!! They definitely pick the very best people to work at their company. My supervisor Rosemary is incredible. She takes the time to really listen to her employees and try to solve issues as they arise. As a disabled worker, Human Resources is on your side and they keep everything very impartial and confidential. It was very easy to get my disability paperwork in and them to resolve any needs I had. I LOVE MEX TO GO!!! The biggest highlight of my day is getting to eat the fresh made on the spot chicken tacos at work! The cafeteria is really great in general. They have a wide selection of drinks and food to choose from. They offer decent insurance. I have not yet had to use it but going over it, it was pretty good. They have some other decent benefits including pet insurance, dental, life insurance, etc.

Cons

Being on the member services side with insurance, the people on the other side of the phone can be very rude and yell because of the situation. It is HIGHLY stressful as there are many things that a member services employee cannot do to help their members. You have to learn a lot and with a 7 week course to get certified to be on the phones, we should be making more than $10.50/hr without bonuses.

Advice to Management

If a member says that they didn't receive their shipment and it was sent back to us, and the tracking clearly shows we received it, if the patient doesn't want to wait for a reshipment, they shouldn't have to pay for that medication they didn't receive.

They have some other decent benefits including pet insurance, dental, life insurance, etc.

January 23, 2020

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June 7, 2022

Does Alorica offer family leave?

Pros

They make it easy to work from home, they have good benefits, good managers, and the pay is not bad.

Cons

Hard to change your shift.

Advice to Management

Those who are excelling at their job should be able to switch their shift after a certain amount of months.

They make it easy to work from home, they have good benefits, good managers, and the pay is not bad.

June 7, 2022

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68 English questions out of 68

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WE ONLY DO ONE THING. We create insanely great customer experiences. We’re Alorica—100,000 strong and dedicated to making lives...More

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Company Updates

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Alorica

9 days ago

Company News
Alorica is proud to announce its win of Top Place to Work for its DEI-focused culture, grassroots philanthropy and employee development opportunities.
Shared image - Alorica Wins Top Place to Work in Ragan Awards
Alorica Wins Top Place to Work in Ragan Awards
www.alorica.com