What are perks and other benefits like at American Express?

The company offers lot of benefits and events, offers flexibility to work from home, modern and big office

Lots of changes in processes constantly, bonus and schedule depends on performance ranking and entry salary is quite low.

Good benefits, okay pay and free food, opportunities to move around the business

Inefficient organization, can be frustrating and difficult to get things done

Great pay, benefits and culture

Goals and expectations change often. No visibility on performance compared to peers.

Work Life balance is great based on what I heard compared with other companies. There is a lot of flexibility and a lot of benefits

I constantly hear budget problems and a lot of people fired which gives me a sense of uncertainty and no stability

The pay, benefits and travel perks are really great, but that's truly the only pro to speak of.

Metrics are beyond unrealistic. They are designed for failure. More importantly, they are not considerate of the actual cardmember. The main goal seems to be to roll through calls as fast as possible, when it should be about efficiency and quality service. Cardmembers are given the impression that this is a full service travel agency - when in reality it is a call center. Agents are pressured to get on to the next call, not properly document things and absolutely discouraged for callbacks or followups. All this makes the job incredibly stressful. Leadership does not have any experience in the role they are actually overseeing. Team leaders for the most part have been hired outside the company, and although they have management experience, they have little to no knowledge of the travel industry or being on the phones. This also indicates that the company rarely promotes from within, and therefore has no interest in fostering employee growth. Mass firings and layoffs have also been an issue working here. Many of my colleagues (who are fantastic agents that genuinely care about their card members) were fired or let go for for no reason at all with no notice. Their jobs were then outsourced outside the US. If you are virtual, expect to be expendable in Amex's eyes. Its pretty sad that the people who worked hard and got the company through the pandemic were cast out so quickly. Promotions or movement between departments is currently only reserved for hybrid or onsite agents. The hard truth is that I do not have one happy colleague. They are all burnt out and depressed. I would suggest reevaluating if you consider professional growth, happiness and satisfaction a priority. There is definitely no work life balance, expect to work nights, weekends and holidays. You are just a number here.

Great company culture, good benefits, hybrid flexibility

Slow learning and growth depending on the team

Lots of benefits, flexibility with work hours, reward and recognition strong for top performers

Highly regulated industry means there's a lot of red tape and achieving things is a slow burn process. It's all meant to protect you & the brand, but it can feel depleting at times

The pay is above market rate and the benefits package outshines that of the majority of other employers. There are a few genuinely nice colleagues, but navigating through the web of office politics can often prove challenging.

- International Management is sinking the company, They act on their own interests, fight for control, veto ideas coming from below, steal credit, micromanage and are generally unqualified. They epitomise the fixed mindset. - Dissenting opinions are frequently met with intolerance, and those who voice them are swiftly silenced and exited. Genuine career advancement opportunities are scarce, resulting in the categorisation of employees into two distinct groups: the constant influx of new hires due to high turnover rates, and the "life jobbers" who resist any substantial or meaningful organisational change. -The company culture discourages questions or challenges, labeling any attempt to raise concerns as a “bad attitude.” Employees are expected to smile and conform to management’s whims, which creates a toxic and authoritarian environment. There’s no real job security here, and the constant turnover only worsens morale. -Additionally, there is a disturbing trend of asking employees to post overly positive reviews to drown out the genuine negative feedback from those who are brave enough to speak out about the company’s shortcomings. This manipulative approach to managing its reputation speaks volumes about the lack of integrity within the organisation. Overall, it’s a company that has lost its way, treating its employees as disposable and prioritising short-term savings over long-term stability and trust.

A diverse and inclusive workplace where everyone’s voice is heard and valued

The company offers a fantastic benefits package, including health insurance, retirement plans, and generous vacation time

Working from home, benefits, perks and overtime

Metrics are created for failure, PIPs are designed to shorten employment within the company. No work balance, not enough support, and lack of training. Either you force yourself to learn off the clock and finish work due to no time between calls.