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American Express

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American Express

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American Express FAQ

Have questions about working at American Express? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at American Express.

All answers shown come directly from American Express Reviews and are not edited or altered.

66 English questions out of 66

October 3, 2021

What is paid time off like at American Express?

Pros

Amex has been great at recognising that it’s employees are human and have emphasised flexible working, taking breaks and time off when needed as well as giving paid days off

Cons

Limited opportunity/challenging to progress other than lateral moves

Amex has been great at recognising that it’s employees are human and have emphasised flexible working, taking breaks and time off when needed as well as giving paid days off

October 3, 2021

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June 15, 2022

Does American Express offer relocation assistance?

Pros

Great employee development and general staff care. Car allowance and cash bonus provided annually. Excellent benefits package Inc. private health, dental and more than double match on pension

Cons

None that are worth noting here

Excellent benefits package Inc. private health, dental and more than double match on pension

June 15, 2022

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April 4, 2022

Does American Express offer massages?

Pros

Good pay, good benefits, free clinics.

Cons

This is a high turnover rate job. They will sweet talk about this company during your interview & training, & they gonna make you feel like you "found the ideal job and you're so lucky you landed here." But honey, they repeat this every month to every different batch of newbies coz mark my word, people leave after 3 months. At some point, Customers' screaming, yelling, cursing, and crying is not an issue for you anymore coz there's something more stressful coming your way...the metrics. The leaders are going to ask you why the calls are too long, why didn't you extend your "SALES", why did the customer call back (even though they called back coz of different reasons). Even if you feel sick and needed to take some off days to heal up, they will make you sign a paper saying you promise to take care of your health and not get sick again. They micromanage you to the point that you can't even pee. If you missed your break time coz some calls are too long or uncontrollable, you CAN'T replace the break time you lost, and also get a backlash about not taking the break on time. They question you for 1 bad review from a customer instead of acknowledging you for the other 10 Excellent customer reviews you had. (just an example). They will do anything to bring the mood down really.

Advice to Management

I have never ever hated a job before coz of the management. With Amex, the mngmnt will talk to you and make you resign from the job on your own instead of trying to find solutions for you (gaslighting too). Coz that way, it's easier for them to close a chapter on you instead of filling some paperwork to make you stay. Some of the other reviews are right, they treat us like numbers.

Good pay, good benefits, free clinics.

April 4, 2022

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July 2, 2021

Does American Express offer dental insurance?

Pros

Good benefits dental and health insurance

Cons

Switched into a desperate sales company

Advice to Management

Run

Good benefits dental and health insurance

July 2, 2021

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November 6, 2021

Does American Express offer family leave?

Pros

Great culture, good work life balance and good benefits (6 mos maternity leave)

Cons

Salaries are below market averages.

Great culture, good work life balance and good benefits (6 mos maternity leave)

November 6, 2021

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66 English questions out of 66

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Company Updates

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American Express

17 days ago

Diversity and Inclusion
We’re proud to be named to Seramount, part of EAB's 2022 Inclusion Index which underscores #TeamAmex’s commitment to advancing diversity, equity and inclusion in the workplace. Our colleagues are critical to our success and they are the driving force to the impact we make in people’s lives and the communities we serve. We remain committed to creating an inclusive and welcoming culture where they feel they belong, that their contributions are highly valued and that their voices are heard.
Shared image - 2022 Inclusion Index Organizations
2022 Inclusion Index Organizations
seramount.com
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American Express

19 days ago

Diversity and Inclusion
We believe that building the strongest Team Amex starts with hiring people of diverse backgrounds, experiences, and perspectives. We partnered up with Multiverse, a mission-driven organization that builds modern apprenticeship programs for talent that have the skills and qualifications for a role, but who may not have a 4-year degree. Caisey Jefferson Kakascik, Vice President of Global Diversity, Equity and Inclusion discusses the importance of the partnership and how it helps to foster a diverse culture.
Shared image - American Express-Multiverse Apprenticeship Program Offers Skills-Based Approach to Hiring and Talent Development
American Express-Multiverse Apprenticeship Program Offers Skills-Based Approach to Hiring and Talent Development
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