If you care about people, don't work here
Pros
The ability to work from home, company supplied equipment.
Cons
You'll be engaging with customers calling about there state/county medical coverage. The application process takes a long time. You'll will have the difficult task of telling the customer their coverage outcome hasn't been decided yet. That customer care need can range from needing the coverage for medicine. To having a critical health issue, the needs immediate attention. You have to tell them their application haven't been review yet ( after waiting 4 months for a outcome). Or you'll have to inform the customer they were denied coverage for being a $1 over the income cap. If you have a bleeding heart, care for people, can't handle being verbally assaulted, or thrive to resolve majority of your customer issues. Don't work the customer service position for medicare/medicaid department.