Conduent FAQ

Have questions about working at Conduent? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Conduent.

All answers shown come directly from Conduent Reviews and are not edited or altered.

72 English questions out of 72

June 14, 2021

What is paid time off like at Conduent?

Pros

Mandatory promotions after first 60 days, WFH is cheap, company provided equipment, health insurance in first month, pick your own schedule (from a list of available shifts, PTO can be accrued in first 90 days, holiday pay, ability to get a little over time every week, optional overtime during peak months

Cons

Must be self starter, not much direction once solo, very fast paced, compliance and adherence are non negotiable, must provide own internet (min 200mbps upload/5mbps download), on camera training classes and weekly meetings, strict rules in regards to workstation

Advice to Management

Keep supporting the employees, don't always be critical, help don't hurt

Mandatory promotions after first 60 days, WFH is cheap, company provided equipment, health insurance in first month, pick your own schedule (from a list of available shifts, PTO can be accrued in first 90 days, holiday pay, ability to get a little over time every week, optional overtime during peak months

June 14, 2021

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April 12, 2019

Does Conduent offer relocation assistance?

Pros

Is a good place to start, job for students

Cons

a lot of work, small package of benefits

Advice to Management

no advice to management

a lot of work, small package of benefits

April 12, 2019

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June 1, 2019

Does Conduent offer massages?

Pros

Good coffee and free parking and free access to skill soft

Cons

Cost of benefits, Low employee morale and disorganized

Advice to Management

Too big for its own good.

Good coffee and free parking and free access to skill soft

June 1, 2019

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June 30, 2021

Does Conduent offer dental insurance?

Pros

Medical, dental, 401k benefits and work from home

Cons

Poor management. Training different from actual calls taken.

Advice to Management

Management needs to be more active with taking calls than delegating.

Medical, dental, 401k benefits and work from home

June 30, 2021

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October 9, 2020

Does Conduent offer family leave?

Pros

Work from home & they provide the computer

Cons

Benefits aren’t as good as a lot of other companies, shift bidding, even though advisors work in multiple times zones, people on the east coast may be forced to work until 11:30pm when that should be an option or reserved time slots the west coast. Poor communication from management, one supervisor will tell you one thing while being told something else from a different supervisor, all supervisors give fake cheery sounding pep talks if you talk about quitting, vent frustration, anything negative. They don’t sound sincere & it’s the same speech all the time. They say all negative surveys customers submit are avoidable even if their survey was intended for a different advisor but you were the one that got it, they act like it’s your fault even though they clearly say they’re mad at a different person, beyond unorganized, double standards with what’s allowed, they say you can move up but you can’t have a life, you can only move up if you’re willing to be available 24/7 & the pay does not compensate for the verbal abuse given by customers. It’s not worth working here when there are soooo many other companies that treat their employees better, like people instead of numbers & have better benefits like paid maternity leave & pick up the tab for your internet bill. They brag about getting a billion dollar bonus from Apple if they have good statistics but the employees don’t get any kind of bonus or compensation for their hard work just a measly $13-14.75. Another con is when you go from tier I to tier II & find out you don’t like it, you’re not allowed back to tier I, they tell you to quit & go through the hiring process again. There’s CONSTANTLY problems with the programs they use & their IT department is better at making things worse than fixing anything. If you have to call in because of computer issues you talk to someone that barely speaks English, has you do the same troubleshooting steps numerous times & sends you on your way with a bandaids fix, if that. Absolutely no work/home life balance! So what if you have kids & they have a dr appointment, a game, any sort of emergency. You’re treated as if having children is unacceptable, meanwhile supervisors have their kids running wild in the background & that’s supposed to be ok?!? This company is full of double standards & hypocrites!

Advice to Management

When you send out surveys asking how you can make things better at Conduent, actually do something about the answers. aI’ve been saying the same thing for 3 years & there’s never any change to benefit the grunt workers.

It’s not worth working here when there are soooo many other companies that treat their employees better, like people instead of numbers & have better benefits like paid maternity leave & pick up the tab for your internet bill.

October 9, 2020

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72 English questions out of 72

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