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      Cox Communications

      Part of Cox Enterprises

      Engaged Employer

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      What is the salary like at Cox Communications?

      Cox Communications reviews

      WFH Experience

      Residential technical support agent
      Former employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, great benefits and perks, employees discounts, etc. No capped commission. Family centric company, and even remotely, there were lots of groups to join do do virtual trainings/meetings.

      Cons

      Internal systems were something out of windows 98. There were so many steps to complete the smallest tasks that it made the job more difficult. Even in tech support, sales were factored into your metrics.

      Pretty good

      Anonymous employee
      Former employee
      Arizona City, AZ
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, great culture, great benefits

      Cons

      Poor management, very busy phone lines

      Amazing company

      Human resources manager
      Current employee
      Las Vegas, NV
      Recommend
      CEO approval
      Business Outlook

      Pros

      Employee treatment is amazing, great pay and affordable benefits

      Cons

      A lot of organization changes

      Watch Your Attendance

      Tech support
      Current employee
      Newport News, VA
      Recommend
      CEO approval
      Business Outlook

      Pros

      The job is not hard to do at all. The training is robust and they have kind supervisors that support your journey. The pay is decent and shifts are based on performance.

      Cons

      The attendance policy is the worst. They give a very generous pto package, however there are no sick days allocated. A doctor's note can cover up to five consecutive days but you still get an attendance point. It is almost impossible to avoid attendance issues even if you have an approved medical accommodation. Don't get sick because if you can't go out on FMLA or disability, you will absolutely be terminated.

      Good Employer but Industry is Changing

      Field service technician
      Current employee
      San Diego, CA
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay, good benefits, strong career and advancement support

      Cons

      The telecom industry is changing and this has led to restructuring and cuts. Those restructuring programs have sometimes been handled clumsily and/or rushed. Future continued changes may make jobs tenuous.

      1

      great place to work

      Technician
      Former employee
      Virginia Beach, VA
      Recommend
      CEO approval
      Business Outlook

      Pros

      good pay, great benefits, lots of cool people, lots of training and sponsorship provided

      Cons

      hard work, getting harder now that streaming services have taken over

      great company

      Asistant store manager
      Current employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company, great pay and benefits

      Cons

      high stress work environment. gets bonus whether store hits goal

      Overall great company

      Installer
      Former employee
      Hutchinson, KS
      Recommend
      CEO approval
      Business Outlook

      Pros

      great pay and benefits and work life balance

      Cons

      Too much micro managing in the field

      Solid company

      Tech support
      Current employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits and decent pay

      Cons

      Difficult at first but plenty of support

      Good company, not so good structure.

      Client relationship executive
      Former employee
      Las Vegas, NV
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good culture, good management, fair pay.

      Cons

      Commission structure always changing, not fully equipped to do the job with proper tools and support.