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      Cox Communications

      Part of Cox Enterprises

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      What is working from home like at Cox Communications?

      Cox Communications reviews

      Work hard

      Inside solutions advisor
      Current employee
      Omaha, NE
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good commission, flexible work life balance, work from home

      Cons

      Sales telecom market getting more competitive

      avatar
      Cox Communications Response
      now
      Thank you for sharing a review! We're glad to know that you're satisfied with your commission as well as the flexible work options and work-life balance we strive to foster at Cox. We recognize that while working in sales for this industry can be rewarding, it also brings a unique set of challenges; and we really appreciate the talent and diligence our amazing employees — like you — bring to the table. Thanks again!

      Flexible hours and work from home, but contract culture persists

      Ai/ml engineer
      Current contractor
      Atlanta, GA
      Recommend
      CEO approval
      Business Outlook

      Pros

      very flexible work hours and work from home

      Cons

      has a contract like culture ex u are a contractor and then get converted into full time

      Customer Service Representative

      Customer service representative
      Former employee
      Midwest City, OK
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great hours, benefits, work from home, bonuses/commission

      Cons

      Stressful customer service interactions, hostile customers, can be exhausting

      It’s ok

      Technical support engineer
      Current employee
      Wichita, KS
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits steady pay check work from home

      Cons

      Very very stressful job. Customers will yell at you daily. Very high expectations for a tier 1 role.

      Balance with life and family

      Customer service representative (csr) ii
      Former employee
      Phoenix, AZ
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company you get out what you put in and work from home

      Cons

      none really to think off other than one year until ability to promote

      Flexible hours and work from home, but contract culture persists

      Ai/ml engineer
      Current contractor
      Atlanta, GA
      Recommend
      CEO approval
      Business Outlook

      Pros

      very flexible work hours and work from home

      Cons

      has a contract like culture ex u are a contractor and then get converted into full time

      They don't know how to keep employees

      Retention specialist
      Former employee
      Phoenix, AZ
      Recommend
      CEO approval
      Business Outlook

      Pros

      work from home options, potentially okay pay

      Cons

      very high stress level, changing of goals constantly to pay you less

      1
      avatar
      Cox Communications Response
      now
      We appreciate you taking the time to leave a review, and we're pleased to here that you were satisfied with the flexible work options and compensation Cox offers. We're concerned to hear your concerns regarding stress and goals; we hope that during your time here, you had an open and honest conversation with your manager about what you experienced. While retention roles can certainly come with unique pressures, we want every employee to experience superior work-life balance through resources like flexible time-off and more. We appreciate your agility and all you contributed during your time here. Best wishes to you!

      Great benefits and pay, but metrics are challenging

      Customer advocacy specialist
      Former employee
      Baton Rouge, LA
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, Great pay, Was able to work from home

      Cons

      Hard to meet all metrics, Hard to get assistance when unknown troubles come up, management is not always responsive

      best work place ever

      Senior systems administrator
      Current employee
      Duluth, GA
      Recommend
      CEO approval
      Business Outlook

      Pros

      work/life balance retirement free crossfit work from home

      Cons

      not many cons working here. Its been a great 13 years

      High volume call center

      Customer care specialist
      Current employee
      Tucson, AZ
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free cable and internet, work from home

      Cons

      Super busy, rude customers, high expectatuons