Pros
Friendly enough and diverse people
Free coffee machine
1 vending machine with snacks a bit cheaper than retail
Have a few shops around site (expensive a bit)
Modern office
Provided laptop and equipment
Full short training
Helpful HR team
They celebrate every holiday
Flexible enough working hours (earliest start time is 6am/ latest start time is 9:30)
Cons
Terrible management
Every season is “busy season”
Expected to work 8.5 hours straight with 30 minutes UNPAID lunch
Ridiculous probationary rules
They provide you with minimal training then send you off to be reviewed and corrected by the quality team every week for 12 weeks or so like a high school student and give you a rolling average score
Instead of this quality team to sit you down and train you properly, every week they shoot out a random score of your work but don’t teach you anything else
The chances of passing probation are low
If the quality checks alone are bad enough, they also check production I.e. how fast you are
Not only do you need to be insanely fast but your work has to be 100% correct for 5 months straight to pass their probation
If you don’t pass, they let you go with no notice.
The pay does not match the work outflow. Trainers, quality team and managers are too busy to answer any questions and make it feel like a giant inconvenience that you’re there
Software is pretty rubbish which makes work harder
No salary increase unless you change position or if the government commands it
You’re only relevant if your score is high enough
No canteen, just coffee
Working from home is a “privilege” to be earned after 7 months and even then it’s just 2 days.
Have to clock in and out like school children as if monitoring your quality and productivity isn’t enough
Quality rules change all the time
At least 90 % of meetings are useless and could’ve been an email
Benefits only come after 6 months so if you haven’t passed their impossible probation, you get no benefits
There’s no overtime pay, just an hour added to your holidays which is pretty useless so stay behind at your own expense