Pros
Protolabs is an easy job with simple tasks—do the work, clock out. You can slack and still earn most of the pay and recognition. Benefits are average. If you want minimal effort for expected outcomes, it's an ordinary job. They show some concern for diversity, which is noteworthy in manufacturing.
Cons
I have a lot to say but I'll give a short take first for people considering working here. Frankly, if you are the kind of person that reads Glassdoor reviews to figure out if you should work somewhere, you care too much about your job to work here happily and successfully.
This company is not for people who want to be rewarded for good work, who desire self-actualization or who want an even vaguely competitive salary. Working at this company is only survivable long term if you are the kind of person who will never, ever care about your job beyond what you need to do to clock in and out. Disengagement is a survival skill. Any further engagement beyond that is not only an active risk to your career, it will quickly burn you out and leave you miserable.
Pay is terrible and handled poorly. Protolabs benchmarks salaries nationwide but aims *below* the market. Job posting salaries are dishonest; it's corporate policy that employees can *never* earn more than halfway up the posted salary band. Hitting that cap halts raises beyond cost of living unless job titles change.
In sales, the commission system is a scam. Despite record-breaking targets, no seller I have spoken to about this (dozens) has hit more than 85% of quota. The threshold for receiving any amount of commission is 80%. If you actually stay on pace with your target, your quotas will increase mid-year without explanation. If you are assigned a departing colleague’s customers, your quota also increases, potentially undoing months of hard work.
Staffing and business organization decisions are erratic, unstable, and never thought through, resulting in a constant flow of disruptive changes made without any regard for the functioning of the business, the support of employees, or even the company’s own bottom line. Let me be perfectly clear here - I am not saying they are making calculated business decisions that happen to hurt people. I am saying they are making decisions that both hurt people as well as their own business in both the short and the long term. Taking this job means you have to watch management destroy their own business in front of you, over and over again.
Going above and beyond or taking ownership is an active career risk. Promoted and/or critical employees are often cut during pointless reorganizations, with management seeming to lack any understanding of the harm such a decision does. The company actively pushes out vital talent - likely by design.
Management keeps organizational decisions secret. Major changes happen suddenly without explanation, despite the clear benefit of transparency and feedback. Upper management, disconnected from daily operations, imposes sweeping changes entirely blindly. More than once, management announced a key role was eliminated, the role being in charge of implementing a strategic program - only to be surprised that now there are no employees left to run said program.
Upper management and HR communicate with arrogance and condescension. They see no need to explain disruptive, costly decisions, leaving rank-and-file employees to pick up the pieces without support. Their tone and attitude is genuinely the worst I’ve seen in my professional life - condescending, dismissive, and disrespectful - masked beneath a thin veneer of "Minnesota Nice." You can see this attitude on Glassdoor, where HR’s public responses to negative reviews are often dismissive and incorrect. And they talk like this in a public venue, where they are trying to impress potential new hires! Their tone here foreshadows internal interactions, where they feel no obligation to be respectful or transparent.
This superiority complex isn’t just communication - it infects the whole company. Employees and lower managers are blocked from advancing beyond certain levels. The company leaves roles vacant for years rather than promoting qualified internal candidates. Managers and directors frequently misuse HR and disciplinary processes for retaliation and harassment of employees that challenge decisions or push back in any way.
