USAA FAQ

Have questions about working at USAA? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at USAA.

All answers shown come directly from USAA Reviews and are not edited or altered.

67 English questions out of 67

July 30, 2020

What is paid time off like at USAA?

Pros

Good culture, great benefits, good pay, awesome mission, lots of PTO, room for growth, professional development opportunities, commitment to service

Cons

Working as an entry-level rep on the phones can be trying and gets old, keep looking for your right job fit within the company if you are unhappy in your position

Advice to Management

Do not use sub-executive level employees to take the blame for executive-level organizational deficiencies and compliance issues when the regulators come down on you.

Good culture, great benefits, good pay, awesome mission, lots of PTO, room for growth, professional development opportunities, commitment to service

July 30, 2020

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December 1, 2020

Does USAA offer relocation assistance?

Pros

Great benefits package and opportunity to purchase additional time off

Cons

No compensation for learning multiple skills and often times are voluntold that you're getting a new skill.

Great benefits package and opportunity to purchase additional time off

December 1, 2020

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November 7, 2019

Does USAA offer massages?

Pros

I happen to be lucky enough to work on a great team with great people. My voice matters when it comes to creating/modifying processes and utilizing technologies. I work with a team lead who cares about the product that is put out. I work with a scrum master that always keeps the team Agile (being able to respond quickly to business needs) and moving forward. Technology-wise, containers are the future and USAA are pushing teams to utilize these container-based technologies. I am compensated fairly well and I love the free coffee. I love having a standing desk. I also love being in a modern office (able to write on walls, ping pong tables, free coffee) with a view. The Plano office is in a great location with amazing shopping and great restaurants. I can't recommend this job as a contractor, however, if you are a direct hire (FTE), this is a great place to work at.

Cons

Contractors are 2nd class citizens: Contractors are not allowed to attend company events. There are FTE-only team meetings (the FTE acronym makes no sense to me since most contractors are full time employees). Contractors are assigned desks next to each other and away from the FTEs in order to separate the two groups. Up until November 1st in the Plano office, contractors were not allowed to park in the garage. Each department has a certain amount of money allocated for snacks for FTEs only. These kinds of rules are extremely petty and outdated. Outdated technologies: Our department is stuck using outdated technologies. Our goal is to eventually move to the cloud, however, the bureaucracy will keep us using the outdated technologies for at least another year Compliance: This isn't really the fault of the company but rather the company trying to comply with government regulations. You will have a rude awakening if you are coming from a company where you are able to YouTube anything, read your private gmail, and download what applications you want. Everything you do is being watched so be extremely careful of what websites you are visiting. And don't be an idiot and click on links from obvious phishing e-mails (USAA tests frequently). Just know that this company does not mess around when it comes to things I mentioned above and be okay with working in this environment. Best Development practices are not enforced: TDD is not a thing in my department. In fact, one developer in my department spent two weeks (the whole iteration) creating a relatively simple method, and quickly threw in one very bad testing scenario AFTER the method was created just so it can have "code coverage". Poorly written code is accepted. By poorly written I mean not following SOLID principle guidelines, not building around the domain (DDD), not following styling/naming conventions, or all of the above. By allowing poorly written code, you are allowing future technical debt for those of us that have to debug this poorly written code.

Advice to Management

The only real differences between a contractor and a USAA employee should be the color of the badge and where the check/benefits are coming from. I have had other contracting gigs and I have never been with a company that goes out of their way to make contractors feel like second class citizens. It's extremely depressing and demoralizing wanting to do your best and make a difference while constantly being reminded that FTEs are more important. I hope the reason we are treated like this is regulatory, because I cannot think of any other reason why a company would want to do this. My advice to management.. don't go out of your way to make the contractor feel like a contractor. This is a small price to pay in order to achieve employee (contractor) happiness with minimal increase to the bottom line. Also, enforce best development practices.

I am compensated fairly well and I love the free coffee.

November 7, 2019

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July 27, 2021

Does USAA offer dental insurance?

Pros

Great health, dental and vision benefits. Bonus pay is awesome if the company actually makes a bonus that is.

Cons

Too many compliance changes and standards. Thing's change daily and it's hard to stay on top of all of those changes.

Great health, dental and vision benefits.

July 27, 2021

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February 5, 2021

Does USAA offer family leave?

Pros

Pretty good pay very supportive good maternity leave great benefits awesome work culture

Cons

If you don’t have tenure the schedule stinks, not flexible hours at all

Pretty good pay very supportive good maternity leave great benefits awesome work culture

February 5, 2021

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67 English questions out of 67

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