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      Client Support Specialist Interview

      Nov 24, 2016
      Anonymous Interview Candidate
      Maitland, FL

      Other Client Support Specialist Interview Reviews for ADP

      Client Support Specialist Interview

      Sep 25, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview
      No offer
      Negative experience
      Average interview

      Application

      I applied through college or university. The process took 4 months. I interviewed at ADP (Maitland, FL) in Nov 2016

      Interview

      By far the worst process I've been through. Went in June, talked to a manager there that saw my military IT PM experience and told me he would be in contact with me soon since he loved my work. Heard nothing. Tried to go to a career event for them on campus, they cancelled it and never told anybody. Went to another career event, explained my experience, they sounded interested. Got on the phone with a hiring rep the following week and he went into great depth for 30 minutes to explain how my 6 years of IT project management for the military doesn't count for project management of IT services. Finally was told to interview for the Client Support Specialist role. Went there, the interview itself was nice but I was told that there were no more positions open for the role. My question to this is what was the point then of interviewing for a role they claimed was open but full by the time of the interview. Shows a lot of miscommunication around the company. Then, just today, got an email, on Thanksgiving morning, that they are not interested.

      Interview questions [1]

      Question 1

      Share a time when you had a great customer experience
      Answer question
      avatar
      ADP response
      9y
      Hello - apologies for this negative experience. We have escalated your review to our Maitland recruitment team and will be following up with them to assure that we have a a fair and competent system in place so these mistakes are not repeated. Thank you.

      Application

      I interviewed at ADP

      Interview

      Three rounds. Recruiter, hiring manager, final round. Recruiter was very informal. Interview with hiring manager was more focused on experience. Final round was more structured and informative about the company and job expectations. First two phone/virtual. Final in person

      Interview questions [1]

      Question 1

      Tell me about a time you handled an unsatisfied customer.
      Answer question

      Client Support Specialist Interview

      Oct 16, 2025
      Anonymous employee
      Pune
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. I interviewed at ADP (Pune) in Sep 2025

      Interview

      3 rounds of interview, after which I received the call. The interview process was walk in, in which the waiting time is a bit longer but, that’s because of the number of people that showed up maybe.

      Interview questions [1]

      Question 1

      Do you know about ADP? What does ADP do?
      Answer question

      Client Support Specialist Interview

      Jun 10, 2025
      Anonymous Interview Candidate
      Nānakrāmguda
      No offer
      Negative experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at ADP (Nānakrāmguda) in May 2025

      Interview

      The Worst Interview Experience – Lack of Transparency and Professionalism The interview process was one of the most disorganized experiences I've ever had. Initially, they called candidates one by one for the first round. When my name was called, I stepped in and was asked for a basic self-introduction, current salary, work experience, and notice period. The interviewer, Sunil, noted everything down without even making eye contact or acknowledging us properly. For the second round, a group of candidates, were asked to move to the first floor and wait. However, I wasn’t called along with the first batch that went upstairs. I assumed I'd be called once they were done — but to my surprise, I was called while still sitting in the lobby, even though the first-floor candidates were still waiting. The second-round interview involved basic questions about previous roles, family background, and hobbies. I answered all of them clearly. Still, I was unexpectedly rejected for these standard questions — with no feedback or reason given. Even more frustrating was what happened with my friend. He was called before me for the interview, but we later found out that the interviewer had not even received his interview summary. They then asked him to wait again. After hours of waiting with no communication, we had to approach them ourselves, only to be told we’d receive an update via email or phone. It’s been days, and there’s been no follow-up at all. This was truly a terrible experience. If you're going to invite candidates, at least be transparent and respectful of their time. People take time off, travel, and come with expectations — the least you can do is offer clarity and communication. Ghosting candidates after interviews is unprofessional. This entire process was disheartening and poorly managed.

      Interview questions [1]

      Question 1

      Self-intro, roles and responsibilities, family, hobbies.
      Answer question
      1