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      Client Support Specialist Interview

      Nov 13, 2017
      Anonymous Interview Candidate
      Tempe, AZ
      No offer
      Negative experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at ADP (Tempe, AZ) in Oct 2017

      Interview

      Applied online where I was required to provide basic information about myself. At the end of the online application an assessment on grammar is given. The next step in the process was a phone interview with a recruiter. This part of the interview consisted of education, work history, salary expectations, there were also several "story" type questions. Because the interviewer is merely transcribing the interview for a hiring manager to go over, the entire process seemed inhuman and awkward. Many times I had to repeat myself, because the interviewer hadn't been able to type everything in a timely manner. After this process another online assessment is sent to be completed. This assessment starts of with a 20 question timed (10 minute) test that assess basic math and bookkeeping skills. The second part of the test consist of 3 mock calls (which test your ability to upset, handle upset customers, and customers with late payments) that are to be completed within a 30 minute time limit. Finally there is the personality assessment that consists of around 40-60 questions. After completely this I was told I would be contacted with 1-2 weeks about whether or not I would move onto the next step of the process. 3 weeks have passed and I have yet to be contacted.

      Interview questions [2]

      Question 1

      Tell me about a time you handled a difficult situation
      Answer question

      Question 2

      Why do you want to work for ADP?
      Answer question
      6
      avatar
      ADP response
      8y
      Thank you for sharing your interview experience in the Tempe location. If you feel comfortable, please contact us at adp_talent_community@adp.com so we can track down your status within our recruitment systems. This is unsatisfactory and we wills strive to remedy.

      Other Client Support Specialist Interview Reviews for ADP

      Client Support Specialist Interview

      Sep 25, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at ADP

      Interview

      Three rounds. Recruiter, hiring manager, final round. Recruiter was very informal. Interview with hiring manager was more focused on experience. Final round was more structured and informative about the company and job expectations. First two phone/virtual. Final in person

      Interview questions [1]

      Question 1

      Tell me about a time you handled an unsatisfied customer.
      Answer question

      Client Support Specialist Interview

      Oct 16, 2025
      Anonymous employee
      Pune
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. I interviewed at ADP (Pune) in Sep 2025

      Interview

      3 rounds of interview, after which I received the call. The interview process was walk in, in which the waiting time is a bit longer but, that’s because of the number of people that showed up maybe.

      Interview questions [1]

      Question 1

      Do you know about ADP? What does ADP do?
      Answer question

      Client Support Specialist Interview

      Jun 10, 2025
      Anonymous Interview Candidate
      Nānakrāmguda
      No offer
      Negative experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at ADP (Nānakrāmguda) in May 2025

      Interview

      The Worst Interview Experience – Lack of Transparency and Professionalism The interview process was one of the most disorganized experiences I've ever had. Initially, they called candidates one by one for the first round. When my name was called, I stepped in and was asked for a basic self-introduction, current salary, work experience, and notice period. The interviewer, Sunil, noted everything down without even making eye contact or acknowledging us properly. For the second round, a group of candidates, were asked to move to the first floor and wait. However, I wasn’t called along with the first batch that went upstairs. I assumed I'd be called once they were done — but to my surprise, I was called while still sitting in the lobby, even though the first-floor candidates were still waiting. The second-round interview involved basic questions about previous roles, family background, and hobbies. I answered all of them clearly. Still, I was unexpectedly rejected for these standard questions — with no feedback or reason given. Even more frustrating was what happened with my friend. He was called before me for the interview, but we later found out that the interviewer had not even received his interview summary. They then asked him to wait again. After hours of waiting with no communication, we had to approach them ourselves, only to be told we’d receive an update via email or phone. It’s been days, and there’s been no follow-up at all. This was truly a terrible experience. If you're going to invite candidates, at least be transparent and respectful of their time. People take time off, travel, and come with expectations — the least you can do is offer clarity and communication. Ghosting candidates after interviews is unprofessional. This entire process was disheartening and poorly managed.

      Interview questions [1]

      Question 1

      Self-intro, roles and responsibilities, family, hobbies.
      Answer question
      1