The process took 4 weeks. I interviewed at ADP (New York, NY)
Interview
The interview begins with an online application followed by a phone screen. There is also an assessment. These three part are easy for thr process. The in person interview is ridiculous.
Thank you for sharing your experience with us on Glassdoor. If you have anything additional to share, please contact us at adp_talent_community@adp.com Thank you
Other Client Support Specialist Interview Reviews for ADP
Three rounds. Recruiter, hiring manager, final round. Recruiter was very informal. Interview with hiring manager was more focused on experience. Final round was more structured and informative about the company and job expectations. First two phone/virtual. Final in person
Interview questions [1]
Question 1
Tell me about a time you handled an unsatisfied customer.
I applied through an employee referral. I interviewed at ADP (Pune) in Sep 2025
Interview
3 rounds of interview, after which I received the call. The interview process was walk in, in which the waiting time is a bit longer but, that’s because of the number of people that showed up maybe.
I applied through an employee referral. I interviewed at ADP (Nānakrāmguda) in May 2025
Interview
The Worst Interview Experience – Lack of Transparency and Professionalism
The interview process was one of the most disorganized experiences I've ever had. Initially, they called candidates one by one for the first round. When my name was called, I stepped in and was asked for a basic self-introduction, current salary, work experience, and notice period. The interviewer, Sunil, noted everything down without even making eye contact or acknowledging us properly.
For the second round, a group of candidates, were asked to move to the first floor and wait. However, I wasn’t called along with the first batch that went upstairs. I assumed I'd be called once they were done — but to my surprise, I was called while still sitting in the lobby, even though the first-floor candidates were still waiting.
The second-round interview involved basic questions about previous roles, family background, and hobbies. I answered all of them clearly. Still, I was unexpectedly rejected for these standard questions — with no feedback or reason given.
Even more frustrating was what happened with my friend. He was called before me for the interview, but we later found out that the interviewer had not even received his interview summary. They then asked him to wait again. After hours of waiting with no communication, we had to approach them ourselves, only to be told we’d receive an update via email or phone. It’s been days, and there’s been no follow-up at all.
This was truly a terrible experience. If you're going to invite candidates, at least be transparent and respectful of their time. People take time off, travel, and come with expectations — the least you can do is offer clarity and communication.
Ghosting candidates after interviews is unprofessional. This entire process was disheartening and poorly managed.
Interview questions [1]
Question 1
Self-intro, roles and responsibilities, family, hobbies.