I applied online. The process took 4 weeks. I interviewed at AIG (London, England) in Dec 2019
Interview
2 telephone interviews with an HR personnel
2 in person interview with my line manger both times but the 2nd person each time was different. it was always a senior person on the team
and an offer was made to me
Interview questions [1]
Question 1
Salesforce experience
Past experience
some scenario based questions
Good, poor communication/response levels when details requested. Recruiter was quite unresponsive when asked for hiring timeline. The interview process was ok bar the lack of communication from the internal recruiter. No issues with HR or hiring team
Document the test results and deviations
Recommend potential features and enhancements to management by collecting customer information and analyzing customer needs
Document resolutions and workarounds in the form of help content or solution articles so that they can be leveraged by others
Maintain North Star L5 processes, system process flows, SOP’s, controls, training and other business process documentation
The interview experience is so good. I got 2 round of interviews to ask about my experience and some situations questions. Second round interview is more focusing on culture and personality to see if this suit the team culture.
Interview questions [1]
Question 1
One of the most difficult situations to be handled.