Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      AT&T

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: AT&T reviews | AT&T jobs | AT&T salaries | AT&T benefits | AT&T conversations
      AT&T interviewsAT&T Retail Sales Consultant interviewsAT&T interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Retail Sales Consultant Interview

      Jul 25, 2011
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      The process took 2 weeks. I interviewed at AT&T in Jul 2011

      Interview

      I applied online with a resume attached. Almost immediately I got an email saying that they needed more information from me which had a link to a personality test which was very easy. After a few days I got a call from a rep telling me about the position and then she asked me two questions about times that I have dealt with customers, which caught me a little off guard, but at the end she took a moment to "finish up her notes" and then told me she would like to invite me to an interview happening 8 days later. I went to the store that was holding mass interviews. The employees there were friendly and I sat with a few other potentials for a few minutes while they waited for more people to show up- I really thought it was going to be a group interview but then a group of area managers and hiring managers came out and took us off to private rooms. My interview lasted about an hour, it was with one of the area managers and he explained to me that there were only two full-time positions available and about 34 part-time. He went over the usual situation based but slightly difficult questions, mostly starting with "Tell me about a time you..." One of the odd ones was telling him about a time where I used humor to overcome an objection. Afterwards he told me that the normal progression from that interview was another one at my potential store to see what that manager would think of me, and that I would hear from them in the next two days (which brought it up to Friday). He also seemed to stress that part-time might be more of an option even though I applied for full-time. I felt as though I had done a really great job with the interview, but Friday came with no call. I figured that I would give them until Tues and then maybe call the hiring contact to thank her for the opportunity, but early Monday morning they called to give me a verbal offer for one of the full-time positions. I had to do a VERY thorough application for a background check and go to do a drug test, but I thought it was really great that they called me relatively quickly and that it went straight to the verbal offer. As a sidenote, I went in dressed very professionally- dress shirt, jacket, the whole nine yards- and looked incredibly overdressed sitting with the other interviewees. Since I have been on the hiring side of things before, I always make sure to look very tailored, and it worked out thank goodness.

      Interview questions [2]

      Question 1

      Tell me about a time where you handled a situation in a certain way, and now looking back would have handled it differently.
      Answer question

      Question 2

      Tell me about a time where you turned a "no" for a service or warranty into a "yes".
      Answer question

      Other Retail Sales Consultant Interview Reviews for AT&T

      Retail Sales Consultant Interview

      Oct 4, 2025
      Anonymous employee
      Overland Park, KS
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at AT&T (Overland Park, KS)

      Interview

      It is a basic customer service and teamwork questions. Asks you to teach them how to do something you're passionate about. Nothing crazy or unexpected. Laid back but professional, answered all my questions as well.

      Interview questions [1]

      Question 1

      Teach me to do something you're passionate about
      Answer question

      Retail Sales Consultant Interview

      Jan 15, 2025
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 5 days. I interviewed at AT&T in Jan 2025

      Interview

      Interview itself is pretty easy. The two times I've interviewed with them as varied based on the manager, but they're pretty forthright with everything they're telling you and the expectations of the job.

      Interview questions [4]

      Question 1

      Why do you want to work for AT&T?
      Answer question

      Question 2

      Do you have experience in sales and/or customer service?
      Answer question

      Question 3

      Have you ever worked at a job that's had monthly sales quotas?
      Answer question

      Question 4

      Can you tell me about a time where you've given great customer service or have received great customer service?
      Answer question
      2

      Retail Sales Consultant Interview

      Dec 17, 2024
      Anonymous Interview Candidate
      Declined offer
      Positive experience
      Easy interview

      Application

      I interviewed at AT&T

      Interview

      After the initial interview, the store will likely assess your product knowledge. They may ask you about various cell phone models, features, or accessories, and how you would explain them to customers. This is to evaluate your ability to understand and communicate technical information.

      Interview questions [1]

      Question 1

      what motivates you at work?
      Answer question
      1