I applied online. The process took 4 weeks. I interviewed at AT&T (Arlington Heights, IL) in Aug 2015
Interview
The whole process took about month and a half to start working.
After applying I got call from HR for a phone interview. They let you know the next day if they are going to proceed with the hiring process or not.
After that they call you for face to face interview with the manager.
After that they take about 3-4 days to let you know if you got hired or not.
If you get hired you have to go through background check which took the most time ( about a week)
Take drug test and if everything goes good you get called in for 2 week training.
Interview questions [1]
Question 1
Why do you want to work at AT&T?
Tell us about a time when you had to go out of way to help a customer?
Do you know what MIS, BVOIP is?
Do you know what IP address look like?
You may apply online and may receive an email to schedule a phone interview. With one of their human resource agents. It may be a third-party conpany until you pass a preliminary interview and advance to the next stage. The interview was brief and straightforward and one may be hired on the spot.
Just like having a conversation. Basically asked about availability, working with others and independently, handling difficult customers and difficult situations, also how would you handle overcoming objection with sales and would that be a problem for you.
it was easy and fun to interview, with lots of questions but they made me feel welcomed. they touched based on everything i wanted to know about the role and all my expectations