I applied through an employee referral. The process took 4 weeks. I interviewed at AT&T (Reno, NV) in Apr 2010
Interview
After your initial application, you will receive an email stating that you are going to have an interview. The first interview is over the phone with a manager. If you pass that interview, you then get called in to do an aptitude test for your computer knowledge/typing. Typing is easy, as expected, and the answers to the general knowledge is in the paper that you are reading. After that is a face to face interview with a manager, then the job offer/drug test.
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Other Customer Service Representative Interview Reviews for AT&T
You may apply online and may receive an email to schedule a phone interview. With one of their human resource agents. It may be a third-party conpany until you pass a preliminary interview and advance to the next stage. The interview was brief and straightforward and one may be hired on the spot.
Just like having a conversation. Basically asked about availability, working with others and independently, handling difficult customers and difficult situations, also how would you handle overcoming objection with sales and would that be a problem for you.
it was easy and fun to interview, with lots of questions but they made me feel welcomed. they touched based on everything i wanted to know about the role and all my expectations