I applied online. The process took 1 week. I interviewed at AT&T (Newark, NJ) in Dec 2010
Interview
Applied on the corporate online jobsite, Had to complete a 100 questions skill test, after that I got the call from the HR recruiter the same day. Asked a few questions about my past work history, after that, forward it to the store manager for review and callback. Met with store manager, and was interview with situational questions. Other than that, the interview was fairly laid back.
It is a basic customer service and teamwork questions. Asks you to teach them how to do something you're passionate about. Nothing crazy or unexpected. Laid back but professional, answered all my questions as well.
I applied online. The process took 5 days. I interviewed at AT&T in Jan 2025
Interview
Interview itself is pretty easy. The two times I've interviewed with them as varied based on the manager, but they're pretty forthright with everything they're telling you and the expectations of the job.
After the initial interview, the store will likely assess your product knowledge. They may ask you about various cell phone models, features, or accessories, and how you would explain them to customers. This is to evaluate your ability to understand and communicate technical information.