The process took 2 weeks. I interviewed at AT&T (Farmington Hills, MI) in Apr 2011
Interview
I applied for the retail sales consultant position on a thursday and received a phone interview that next tuesday where they went over the basics of the job. They as me a few general questions (What would you do if) and then set up an interview with a hiring manager that next Tuesday. During the second interview she asked me questions about my previous experience and how that would translate into this new job. It was a very easy and short (15-20 min) interview. For the third interview (which was that same Friday) I was sent to the store "i could" be working at and had a very informal talk with the manager and the assistant manager. They talked about training and about store hours and such. They were very nice and and it seemed like I had the job in the bag. After that I didn't here anything until the next Wednesday saying that I had the job.
Interview questions [1]
Question 1
Tell me about a time when you had to deal with an bad customer.
It is a basic customer service and teamwork questions. Asks you to teach them how to do something you're passionate about. Nothing crazy or unexpected. Laid back but professional, answered all my questions as well.
I applied online. The process took 5 days. I interviewed at AT&T in Jan 2025
Interview
Interview itself is pretty easy. The two times I've interviewed with them as varied based on the manager, but they're pretty forthright with everything they're telling you and the expectations of the job.
After the initial interview, the store will likely assess your product knowledge. They may ask you about various cell phone models, features, or accessories, and how you would explain them to customers. This is to evaluate your ability to understand and communicate technical information.