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      Customer Service Specialist-English Team Interview

      Dec 29, 2021
      Anonymous Interview Candidate
      No offer
      Neutral experience

      Other Customer Service Specialist-English Team Interview Reviews for Agoda

      Customer Service Specialist-English Team Interview

      May 8, 2026
      Anonymous Interview Candidate
      Kuala Lumpur
      No offer
      Easy interview

      Application

      I interviewed at Agoda

      Interview

      I passed until the first interview. My first interview is by phone call for 30 minutes. The interview is ok but the good thing is that they emailed details and some tips before the interview started plus the question is quite easy for me.

      Interview questions [1]

      Question 1

      Introduce yourself, Describe challenges you had from your past job, What are your strengths, Notice period, Are you ok with work shifts (sorry, these are the only questions that I remember)
      Answer question
      Negative experience
      Easy interview

      Application

      I applied online. The process took 6 weeks. I interviewed at Agoda (Kuala Lumpur) in Feb 2026

      Interview

      The interview went well. They asked basic questions about myself, my experience and my interest in the company/role. After that, we did a couple of role-plays. I did mess up the role-play a bit, but the interviewer was understanding as I hadn't done that before. After the interview, I received a vague email neither accepted nor rejected me. All it said was to wait two weeks as they were "waiting confirmation regarding the schedule for our next intake class". After two weeks, I received another vague email saying they were still reviewing application. After another two and a half weeks, they emailed to say the position was on hold. I find this absolutely ridiculous and disappointing coming from a well-known company. It gives me the impression that they are unorganised, inconsiderate, and not transparent. I also emailed asking for clarification, but I did not received a response. Very disappointing.

      Customer Service Specialist-English Team Interview

      Jul 15, 2016
      Anonymous Interview Candidate
      Kuala Lumpur
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Agoda (Kuala Lumpur) in Jul 2016

      Interview

      There was 2 tests that had to be completed which takes approximately 2.5hrs. According to the results of the test they will decide whether we are suitable for the position and call us for an interview.

      Interview questions [1]

      Question 1

      In the writing test they asked me to write a complain about a bad experience at a hotel.
      2 Answers
      8