I applied online. I interviewed at Airbnb (Dublin, Dublin) in May 2015
Interview
After applying online I was contacted by a recruiter about a month later. She asked me to complete questions/ videos through HireArt, it took longer than 45 minutes, but it was fun! The next day the recruiter contacted me to schedule a phone interview. It went well, I was asked general questions such as why I want to work for Airbnb, and about my past experience. I was then scheduled for a skype interview with one of th senior employees, which I thought went well.
After this, no news from the recruiter. After a week, I sent her a follow up email. And I had the surprise to receive a failed delivery email saying that my recruiter's airbnb email address had been disabled. I checked her Linkedin profile, and she was no longer working in Airbnb!!
I contacted another recruiter found on Linkedin to see what was going on. I was ignored. I am very disappointed, and this kind of behavior is NOT what I expected from a company who claims to care about their community etc.
After having conducted your HireArt process, and two interviews I would expect you to at least let me know that I did not pass the interview process, and to let me know that the HR in charge of my recruitment has changed company. Besides the fact that you wasted my time, you did not show any respect. You should not treat me people this way.
Interview questions [1]
Question 1
Mainly general questions about my past experiences and why I would want to work for Airbnb.
I applied online, and it took about two weeks to get my first interview. The entire interview process felt casual, friendly, and honestly quite enjoyable overall.
1. Screening Interview with HR
They asked about my previous experience and why I was interested in a customer experience role. There was also a Q&A session about the position itself, along with a role-play exercise based on a real customer support scenario.
2. Interview with the Hiring Manager
After passing the first stage, I completed an online assessment. The hiring manager interview focused more on practical customer support situations and role-play exercises involving real-case scenarios.
3. Final Interview
The final round mainly focused on core values, culture fit, and my passion for the role.
I applied online. The process took 6 weeks. I interviewed at Airbnb (Singapore) in Jan 2019
Interview
It was a pretty straightforward and fun experience.
1. Video interview (recording)
2. Photo interview
3. Hiring meetup (similar to an assessment centre)
4. Core value interview
I did not pass the Hiring Meetup, probably because I was too honest about my intention that I might not stay in the customer experience team for very long period (3-5 years).
Interview questions [1]
Question 1
Role plays as a real customer experience specialist, answering potential enquiries from both hosts and guests.
I applied online. The process took 5 days. I interviewed at Airbnb (San Francisco, CA) in Jan 2019
Interview
Applied through Social Media, they sent me a little assignment, then had screen call with manager, went onsite and had 4 interviews with different people of the team.
