First there is an automated phone interview that you must complete (feels like leaving a lengthy voicemail). This part was very impersonal and there was no specified time limit, so I was cut off in parts. Sent an email right after explaining how I was willing to speak with them to fill in any holes. Then, not too long (maybe a few days after) I was asked to do an in person interview at the Livermore office. Signage is not clear for the entrance to the building so I wasn't sure where to go (it's extremely rare that anyone other than the employees visit the office). The person I was scheduled to interview with was "unavailable" and they last minute had to reassign people to interview me. I was under the impression that they were disorganized. The interview went smoothly, but did not really inform me of or relate strictly to what I would be doing during the job. Many things were not communicated to me, such as required Saturday duties and the fact that the environment is essentially a call center. Also you are required to stay late a certain number of days throughout the month. Overall the process went smoothly, but they could have been more transparent about the job expectations. Also, I had to take a drug test which was very inconvenient.