- Supervise and support 60+ associates per shift, designing labor plans and optimizing staffing to meet delivery demand. - Acted as site SME for Delivery Experience Accuracy (DEA), aligning standards across shifts and driving a 25% YoY improvement in on-time delivery, ranking in the top 10 nationwide. - Partnered with Loss Prevention, HR, and operations to mitigate risks, reducing LOST DPMO by 35% YoY and strengthening compliance. - Delivered process training (RTS, DEA) that increased operational flexibility and improved adoption of new workflows. - Conducted root cause analysis and data-driven performance reviews to consistently meet CPT/DEA targets and identify efficiency opportunities. - Achieved 100% onboarding compliance, coaching associates on safety, quality, and performance expectations. - Oversaw inbound backlog planning and shipment sequencing, ensuring smooth workflow and reducing bottlenecks. - Implemented process improvements that increased throughput per hour by 15%, improving speed and service quality. - Launched ASC Safety Committee and championed site-wide initiatives that reduced RIR by 25% YoY and improved safety culture. - Partnered with external vendors (Waste Management, logistics providers) to streamline waste handling and sustainability efforts. - Improved stow staffing compliance by +25% through coaching, training, and associate engagement strategies. - Collaborated with leadership to forecast demand, allocate resources, and deliver operational readiness across multiple functions.