I applied online. The process took 4 weeks. I interviewed at American Airlines (Dallas, TX) in Dec 2016
Interview
Great reviews and questions on the websiteTell me about a great customer service experience. Are you willing to relocate? How many year of customer service do you have? Tell me about a time where you had a difficult customer and how did you handle the situation?
Interview questions [1]
Question 1
Tell me about a great customer service experience. Are you willing to relocate? How many year of customer service do you have? Tell me about a time where you had a difficult customer and how did you handle the situation?
I applied online. I interviewed at American Airlines in Jul 2016
Interview
Applied online took assessment test online one week later received email for a video interview. Taking my video interview today. Any advice from anyone who has gone through the process?!
Video group interview then in person with 40 other applicants. Asked behavioral questions and personality questions. The video interview lasted about 30-45 minutes. Then the in person was a whole day process.
Interview questions [1]
Question 1
Name a time you went above and beyond for a customers
I applied in-person. I interviewed at American Airlines (Dallas, TX)
Interview
1. Application with test questions
2. Group interview - online
3. In person interview - a lot of ppl with eyes on you. Dress professionally.
4. 6 week training -very hard, but be a good study/test taker
Interview questions [1]
Question 1
High level Customer service related questions and safety experiences.