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      American Airlines

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      Customer Service Representative Interview

      Dec 4, 2017
      Anonymous employee
      San Antonio, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at American Airlines (San Antonio, TX) in Nov 2017

      Interview

      i applied online for San Antonio location got an assessment to complete 2 days after, then a video interview after a week , a few days after i got a phone call to set up f2f, i went and got a one on one interview very basic if you worked for the airlines before , offered the job on the spot and waiting for the background check which might takes up to 2 weeks interview atmosphere were very professional and friendly, everyone from the gentlemen who interviewed me and the lady who did the paperwork were very nice

      Interview questions [3]

      Question 1

      describe a time you went above and beyond
      2 Answers

      Question 2

      a time you handled an angry customer what did you do
      1 Answer

      Question 3

      why american airlines
      1 Answer
      13

      Other Customer Service Representative Interview Reviews for American Airlines

      Customer Service Representative Interview

      Feb 11, 2026
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at American Airlines

      Interview

      First they assign you an interview, so doesn’t matter if you are available or not, and they don’t tell you when it is until about 5 days before. I scrambled to get my work covered for that day and in an email they tell you to get to the airport 15 min before your time. I get their on time but have to wait at the ticket line to tell someone I’m there. By the time I get to a person, it’s my interview time and it proceeds to take more time for the agent to tell someone I’m even there. At this point I’m late and the supervisor tells me that the manager said I’m late and I’ll need to reschedule. It’s not even 3 minutes past, and I’ve left work early and driven 30 minutes for nothing. They don’t even validate my parking for me, so now I have to pay to park for nothing as well. Don’t bother applying here, it’s a waste of time.

      Customer Service Representative (CSR) Interview

      Jan 1, 2026
      Anonymous employee
      Greenville, SC
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at American Airlines (Greenville, SC)

      Interview

      The interview process was professional and well-structured. It began with an initial discussion about my background and experience, followed by questions focused on my skills, problem-solving abilities, and how I would handle responsibilities related to the role.

      Interview questions [1]

      Question 1

      They asked me how I handle pressure when multiple priorities are competing. It stood out because it directly relates to the pace of the role and how I stay organized and focused
      Answer question
      1

      Customer Service Representative Interview

      Jul 16, 2025
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at American Airlines

      Interview

      Not much to say, I didn’t get the job. I interviewed online and it was pretty straight forward, but I didn’t like the location I would’ve had to work at, so we didn’t proceed

      Interview questions [1]

      Question 1

      Where have you worked in the past
      Answer question