I applied online. The process took 4 days. I interviewed at American Express (Fort Lauderdale, FL) in Mar 2013
Interview
It was very lengthy but I received an offer at the table before I left. I met with Alva and only spoke with her. I know some others had to be interviewed by multiple HR reps.
Interview questions [1]
Question 1
Tell me a time where you had to provide exceptional customer service and how did you do it
I applied online. I interviewed at American Express (Toronto, ON)
Interview
There was a long interview process, jumping between four to five different people. and then a long background check process. Overall, the process ran pretty smoothly but was very long
Interview questions [1]
Question 1
Tell me a time you delt with an irrrate customer and how did you handle this.
Interviewers focus on whether my personality matches with the company values, and whether my ability can master the job. The interview is relatively casual though, instead of asking questions in one way, they constantly provide feedbacks, including credits and guidiance.
Interview questions [1]
Question 1
I am located in Hong Kong. If you work in a Cha Chaan Teng, do you think politeness is important?
Friendly and casual; hiring leader was friendly and interview questions were pretty casual. There was a small case study to gauge your problem solving skills and impromptu mock call session.