I interviewed at Arizona State University (Tempe, AZ)
Interview
I received a email to fill a google form and then had to do a zoom interview with the hiring manager and one student employee for 30 minutes explaining why i was fit for this role
I applied through an employee referral. The process took 2 weeks. I interviewed at Arizona State University (Tempe, AZ) in Jan 2018
Interview
Simple interview process with Area/Center manager.
Mainly questions about personality, customer service, handling unknown situations. For example:
- Handling a mock call (Answering the phone correctly and courteously)
- Improvisation if a computer system isn't working.
- Being able to tell a student that you don't know something and how to get back to them.
Interview questions [1]
Question 1
Q: How would you answer the phone if someone called this center?
Q: Have you had any customer service experience in the past?
