The whole process has been a giant waste of time, read this before you apply. The way you apply is online and are then asked to do an hour long online assessment which consists mostly of what you would do in various customer service situations. I passed this then was sent and email to call a 800 number for a phone interview. The 800 number is their national recruiting number you are not talking to anyone that works for the branch you are applying to. This consists of basic questions of your experience. I passed the phone interview and was then told to wait for another email for a face to face interview. I received an email that appointments were available I called the 800 number to get an interview time only to be told all appointments were full. I received another email a few days later saying appointment times were available so i called the 800 number 30 minutes after I received the email and yet again there were no appointment times available. Your experience may be different depending on what location you apply to, but I would suggest not wasting your time. A company is supposed to give a good first impression when hiring. If this is the way they run things I can't imagine actually working for them would be much better.