Fairly basic-- do you know this? Do you know that? What would your manager say about you now? Describe a time where you had a difficult customer, what did you do? Describe this, describe that. They're just following a script, no training has actually been given to the hiring manager on how to interpret your response. Basically they're just looking for someone they like, and yes, they hire on looks, if you know someone, and if they've been told to hire you. There'll be a role play on how to pitch products, so study up on current promotions before you go. Dazzle them with words like DMA and market share and you're in.