The interview process was unprofessional in my opinion. I've interviewed twice for Best Buy at two different locations. First time I turned down the second interview, second time I didn't make it past the first interview. It starts with a phone interview with the hiring manager's assistant (not actual title, but pretty much what they are). I don't know if it's Best Buy's thing to do surprise phone interviews, but the first time I interviewed with Best Buy they called me about a week after I applied. When I answered, I assumed he was going to ask what time would be best for an interview, but no, he started the phone interview right then and there while I was in the process of heading out the door. I asked if we could continue this later at a better time, and he said no, if we don't do it now I will not be under consideration anymore. I turned down the second interview. Second time I interviewed for Best Buy a couple years later at a different location, something similar happened. Best Buy called me and left a voicemail as I was working at my current job. The voicemail said she would call me back in 3 days to do the phone interview. Not giving me a time or anything. I tried calling back but she didn't answer. Then 2 days later, not 3 days, she calls me again unexpectedly while I'm at work and starts the phone interview. Not only was I annoyed but I was distracted with my answers as I was doing a phone interview next to my coworkers which is awkward. I wasn't offered a 2nd interview this time, but after these experiences I don't think I will consider Best Buy for a career anymore. If the hiring process is this unprofessional and inconsiderate, imagine how working under managers like this would be.

After you pass the assessment you will receive a phone interview. After passing the phone interview you are scheduled to interview with the department manager, after passing that interview you meet with the GM of your location. Very basic questions about scenarios and how to deal with difficult customers.