Customer Service Representative applicants have rated the interview process at British Airways with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 57% positive. To compare, the company-average is 71.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 84 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at British Airways overall takes an average of 45 days.
Common stages of the interview process at British Airways as a Customer Service Representative according to 7 Glassdoor interviews include:
One on one interview: 19%
Phone interview: 14%
IQ intelligence test: 10%
Group panel interview: 10%
Drug test: 10%
Personality test: 10%
Skills test: 10%
Presentation: 10%
Background check: 5%
Other: 5%
Here are the most commonly searched roles for interview reports -
I applied through a staffing agency. I interviewed at British Airways
Interview
Assessment day was tough but fair. Various activities with no wrong/right answer they just wanted an idea of your personality so keep the company values in mind. Then if successful a interview afterwards
Interview questions [1]
Question 1
Would you be willing to work Christmas? Hint: Say yes and if you have kids worry about it later! I was told always say yes to this question!
I interviewed at British Airways (Heathrow, England)
Interview
Pretty easy and straight forward , simple five questions regarding customer service, last more than fifteen minutes minutes , most of them are scenario questions refelecting on your pervious experience.
The process was smooth and fast. The HR were very supportive. They answered each and every doubt and made sure that the interview is aligned according to my convenience. The salary and timings and every other benefit is up to the mark.
Interview questions [1]
Question 1
Why do you want to join the organisation and what do you know about it.
I applied online. The process took 6 months. I interviewed at British Airways (Heathrow, England) in Aug 2023
Interview
I applied online. Completed a couple of online assessments. Then I waited 6 months for an interview. The interview was via teams and included a couple of scenarios to go through and provide your feed back.