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      Bupa

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      Customer Service Advisor Interview

      Dec 24, 2025
      Anonymous employee
      Salford, North West England, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Bupa (Salford, North West England, England) in Jan 2025

      Interview

      The interview had about 4 stages. First is the assessment, then a video assessment, followed by a 10-20 mins call before you agree on an interview date. The final stage is the interview in which they let you know if you pass within a week.

      Interview questions [1]

      Question 1

      Tell me about a time you dealt with a different customer
      Answer question

      Other Customer Service Advisor Interview Reviews for Bupa

      Customer Service Advisor Interview

      May 9, 2026
      Anonymous Interview Candidate
      Salford, North West England, England
      Declined offer
      Neutral experience
      Average interview

      Application

      I interviewed at Bupa (Salford, North West England, England)

      Interview

      Started with online application then call simulation, then a recorded video assessment. Afterwards someone from HR will reach out to arrange a 20 min phone call wherein you agree on an interview date followed by the final interview via teams with 2 people (1 asking questions and 1 taking notes)

      Customer Service Advisor Interview

      Jun 2, 2026
      Anonymous Interview Candidate
      Salfords, England
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Bupa (Salfords, England) in May 2026

      Interview

      Started with assesment simulation of answering a call then second stage was video interview recording questions third stage was zoom interview with recruitment team consisting of competency based questions and scenario based questions Ur answers are marked out of 5 U need above 2 in all to pass and if U do uve got the job

      Interview questions [1]

      Question 1

      Give an example how U followed company guidelines
      1 Answer

      Customer Service Advisor Interview

      Jul 14, 2025
      Anonymous Interview Candidate
      Salford, North West England, England
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Bupa (Salford, North West England, England)

      Interview

      Competency assessment where you had to answer questions based on definitions provided. There were 2 HR employees and one asked the questions whilst the other made notes. Five minutes per question with five questions asked total.

      Interview questions [1]

      Question 1

      You have a client referring their daughter for councilling for anorexia. How would you approach this phone call
      Answer question

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