I applied online. The process took 2 weeks. I interviewed at CIBC in Aug 2024
Interview
I was invited to an online interview with a Human Resources representative. I was asked about my experience and given a series of scenario-based questions. After completing that step, I then interviewed with a branch manager a week later at the job's proposed location. There, I underwent a similar process where I was asked about how I would behave in certain situations. This time, though, the questions were less open-ended.
Interview questions [1]
Question 1
"Tell me a time when you had to deal with an irate client. How did you respond?"
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
