I applied online. The process took 4 weeks. I interviewed at CVS Health (California City, CA) in Sep 2025
Interview
Although the process itself took a long time from recruiting to the interview to offer and then to hire date, it was a good interview interface. Interviewer was extremely knowledgeable and answered all questions, was engaged and enthusiastic about the position and the opportunity.
Interview questions [1]
Question 1
Did I have experience in customer service? How long and give examples of experience.
Interview process was not that bad. STAR questions. Did have 2 people there as well. Just general interview questions to get to know you and how you handle situations and scenarios. They also do pay attention to you speak as well
Interview questions [1]
Question 1
Describe a time when you had to handle a difficult call
I applied online. I interviewed at CVS Health (Richmond, VA) in Mar 2026
Interview
The interview process was very personable. The interviewer made me feel comfortable and gave good feedback throughout the interview. The interview was a good conversation, not a question/answer session. I appreciated the interaction.
Very formal with questions about customer care. Don’t need to have a medical background to apply. An interview with multiple managers makes the interview flow better and they ask different questions