Questions asked about details of my work experience reported on my resume. asked two questions and had to give precise examples: 1. Tell me about a difficult customer and what you did to resolve the problem. 2: Tell me about a problem you had with an employee and how you dealt with them. They then proceed to ask you why you want to work for them, what do you like about the organization and why them. They follow up with a second interview by phone or in person and then they have you fill an employment application on line and signing authorization for a background check and a credit check. They did one phone interview and the next day sent me an employment application on line. this was a few days ago. The interviwer was professional and very nice.