I applied online. The process took 5 days. I interviewed at CarMax (Dallas, TX) in Feb 2012
Interview
I submitted an Online application, time consuming, as you answer 50 or so multiple choice personality questions.
Callback from a Sales Manager within 48 hours, for phone interview, mainly a conversation and a few questions as to your interest.
In person interviews, you go through two/three of them on the same day, they appear to deliberately make you wait a lot, for reasons unknown. You also go through a role play where you "play" a sales consultant selling a car to one or more manager. I was offered a job same day and set a time to come in to sign paperwork etc.
Interview questions [1]
Question 1
Questions are all asked in SBIR format, Situation, Behavior, Impact and Result, prepare a few different examples that you can apply, preferably relating to customer service.
First interview over the phone. Second in person with a mock car sale. Currently waiting to hear back whether I will be considered for a final interview at the moment.
Interview questions [1]
Question 1
Tell me when you went out of your way and above for a manager.
I applied online. I interviewed at CarMax (Oceanside, CA)
Interview
I had a disappointing experience with interview process. After submitting an online application, I was contacted by a hiring manager/recruiter who scheduled a 20-minute phone interview for a specific date and time.
Unfortunately, no one called at the agreed-upon time, and I did not receive any communication explaining the missed interview or offering to reschedule. A few days later, I received an automated rejection email.
The lack of communication and professionalism throughout the process was frustrating. If a company chooses to move forward or not move forward with a candidate, at least a basic courtesy and timely communication is expected.
Interview questions [1]
Question 1
Are you available for a 20 minutes phone interview next week?
About a 15-20 minute phone interview. Basic questions like past job experience, are you comfortable with customer service? If they like you, you move on to an in person interview. A scripted interview with one of the sales managers asking open ended questions on why you would be a good candidate, if you have sales experience, & that you understand it is a 100% commission position. You will then complete a sales exercise on the lot, where you complete a brief walkaround of a vehicle & present some obvious features & benefits of the vehicle. If you get passed that, you meet the General Manager where he/she will be the final decision. He asked repetitive questions the sales managers did & then asked specific questions like "Describe a time you sold a product, what was the determining factor that resulted in the customer buying that product?"
Interview questions [1]
Question 1
What means the most to you? Money, opportunity, recognition or integrity?