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      CarMax

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      Business Office Associate Interview

      Jan 19, 2015
      Anonymous Interview Candidate
      No offer
      Negative experience

      Application

      I applied online. The process took 2 days. I interviewed at CarMax in Jan 2015

      Interview

      Application experience was similar to other postings except when I was initially contacted, there was no phone interview, so there was no opportunity for me or CarMax to determine if there was a good fit. I was invited to an in-person interview. The first question asked of me was to provide my social security number. I found that to be extraordinary in this day and age of hacking into company's databases and identity theft to provide a private detail like that before we had even decided if it was worth moving forward in the process. I inquired as to what happens with my data if there's no job offer, and the HR person wasn't sure. I then filled out a questionnaire about whether I've raped or murdered anyone, done drugs, stolen items from an employer, etc., etc. I found these questions to set an extremely negative tone and created a feeling of "we know we're hiring scumbags; we just need to know how big a scumbag you are." The next step was to sign authorizations and waivers that provided broad sweeping powers to CarMax, e.g. an authorization to pull my credit report (now and at any time in the future as decided by CarMax!). I understand CarMax's need for this information, but feel strongly it should come later in the process. While I waited for my next step, I observed an interview at an adjacent desk. The interviewer read scripted questions and did not seem to pay any attention to the answers provided by the candidate; he appeared to be scanning his paper to choose the next scripted question he would ask. I excused myself from moving forward in the process at this point. I got the impression that CarMax views the interviewing process as a one-way determination - solely whether they like you rather than whether you will enjoy working for them.

      Interview questions [1]

      Question 1

      Opted out of the face-to-face interview process.
      Answer question
      3

      Other Business Office Associate Interview Reviews for CarMax

      Business Office Associate Interview

      Mar 14, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at CarMax

      Interview

      The interview process was pretty simple compared to many companies. After the initial interview with the business officer manager, I had one additional interview with additional managers from the store.

      Interview questions [1]

      Question 1

      Where do you see yourself in 5 years?
      Answer question

      Business Office Associate Interview

      Mar 9, 2025
      Anonymous Interview Candidate
      Hillside, IL
      No offer
      Neutral experience
      Average interview

      Application

      I applied through other source. The process took 2 weeks. I interviewed at CarMax (Hillside, IL) in Feb 2025

      Interview

      You are first contacted for a phone interview, then if they like you, you will have an in person meeting with another manager. If all goes well you will hear back for the final step, which is orientation.

      Interview questions [1]

      Question 1

      How did you respond to difficult customers?
      Answer question

      Business Office Associate Interview

      Oct 3, 2024
      Anonymous employee
      Roseville, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at CarMax (Roseville, CA)

      Interview

      There are 3 interviews to be completed individually with 3 different supervisors. If you make it passed those three, you are offered the job the same day. They are pretty much basic interview questions relating to customer service.

      Interview questions [1]

      Question 1

      Give me an example of your best customer service.
      Answer question