I first completed a one-way video interview and then was contacted for a phone interview with a supervisor. After this, I had a second interview on zoom with the supervisor and a second supervisor. The interviews were both very low-stress and pleasant.
We’re happy to hear that you had a positive experience interviewing with us! Thanks again for sharing your interview experience and we’re so glad that you chose to join us. Best, Kevin Eksterowicz, Director, Talent Acquisition
Other Customer Support Agent Interview Reviews for Cengage
I applied online. The process took 2 weeks. I interviewed at Cengage (Independence, KY) in Nov 2017
Interview
I submitted my resume online and applied online. I took part in a phone interview a few days after applying, then was offered an in person interview and I had to take a skill assessment test. After that I received another call a few days later that I had gotten the job.
Interview questions [1]
Question 1
How would I handle a situation where a customer is irate?
