I applied online. The process took 2 days. I interviewed at Chase (Columbus, OH) in Sep 2014
Interview
Three separate interviewers, questions are for the purpose of seeing how quickly you think on your feet. Basically, show that you're hard to stump and express how willing you are to help people. Also stress your importance to show up to work on time and that you won't have excessive call offs.
Interview questions [1]
Question 1
Sometimes customers may not feel satisfied with the answer you give them and will express this. How will you respond?
The interview process was simple. The recruiter had reviewed resume and asked questions specifically about customer service. When responding keep in mind that "the customer is always right". They want to hear that you are able to provide empathy and be solution oriented.
I applied online. The process took 5 days. I interviewed at Chase
Interview
It was an assembly line and impersonal. The interview was out on the floor in a vacant cubicle. They have you a long sheet of paper with a huge disclosure to read as if you had to pass a reading test to work there.
Interview questions [1]
Question 1
The regular cookie cut questions, "Name a time when you had a difficult customer, what did you do and what was the outcome?"
Not easy if you don't have the experience and a really comfortable welcoming team. The process took about a month.Not easy if you don't have the experience and a really comfortable welcoming team. The process took about a month.
