I applied online. The process took 4 weeks. I interviewed at Citi
Interview
I applied online and took the online assessment. Almost immediately, I received an email saying I passed the assessment and a couple days later I was contacted to make an appointment for a phone interview, which went well. All the questions that were asked are similar to the ones in previous reviews. A week went by and I was contacted by a recruiter, whom was very nice. I was told that I should be hearing back soon from the branch to set up an interview. At the interview, the interviewee was very nice and I felt comfortable. I was asked similar questions to the ones from the phone interview.
Call and in person interview with 3 people must have video on to interview. Also ask about availability and must work other locations. Must work Saturday. Ask about how to handle dificult customers
Interview questions [1]
Question 1
Work experience and how you handle difficult customers
I applied online. I interviewed at Citi (Albany, CA) in Jan 2026
Interview
Interviewer felt unprepared and had trouble connecting to other managers via zoom (don't understand why there had to be a total of like 5 managers who work for different locations present as well). Asked generic interview questions, lasting a total of 20-25 minutes.
Interview questions [1]
Question 1
Give an example of when you had to deal with an unhappy client
the bank teller interview was welcoming and efficient, featuring clear questions, supportive interviewers, and a professional atmosphere that highlighted customer service strengths and ensured a positive, confidence-building experience. Overall would recommend.
Interview questions [1]
Question 1
How do you handle difficult or impatient customers while maintaining professionalism?
Can you describe a time you managed an error and corrected it quickly?
What steps do you take to ensure accuracy when handling cash and transactions?
