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      Customer Service Representative Interview

      Feb 11, 2016
      Anonymous Interview Candidate
      Toronto, ON
      No offer
      Negative experience

      Application

      I applied through an employee referral. The process took 1 week. I interviewed at Citi (Toronto, ON) in Jan 2016

      Interview

      Went through a prescreening with their 'senior HR representative', which went well for the most part. Basic questions were asked regarding my experience and whether or not I was currently working. He also briefly went what my salary expectations are (I lowballed because I was a bit unprepared what the range would be). He told me he would call me back, which he did, and I was booked for an interview by the end of the week. I went to the interview, which was conducted by 2 of the managers. It lasted about an hour, but they were impressed with my professionalism. One of the managers went as far as to say that I would be a good fit on his team. I was told to wait for contact from HR for the next steps. I waited, I didn't receive a call but I checked my email later in the day to see that he requested that I call him. It was late in the day (after 5pm) so I thought it wouldn't be appropriate to call after typical business hours. I called him first thing in the morning. And he outright accused me of having another job and assumed that I wasn't interested in the job. I explained to him that I was unavailable during the day and that it wouldn't be proper etiquette to call a business after 5PM. He said he needed to speak with management and that he would call back, he told me that I 'better' be waiting by the phone. I told him no problem. He calls about 2 hours later to discuss salary, he asks again what my expectations were. I gave him a new number (from the basis of an old colleague of mine who works there, and some research) and he acted like i punched him in the gut. He asked me why I changed my mind about salary, and why I didn't notify him before. I explained to him that it would be inappropriate to discuss pay without even meeting with management. He said he would need to call me back. He called me the following morning, saying how they were no going to continue with my application. He offered no other explanation. I thanked him for his time and hung up.

      Interview questions [1]

      Question 1

      Most of the questions were behavioural based.
      Answer question
      1

      Other Customer Service Representative Interview Reviews for Citi

      Customer Service Representative Interview

      Jan 5, 2026
      Anonymous employee
      Meridian, ID
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Citi (Meridian, ID)

      Interview

      General customer service oriented questions about how you handle tough situations, deal with upset customers. How well do you handle working under pressure and a fast paced environment. First it was a phone screen, and then passing that was a more in depth video call interview. The entire hiring process and background check took a couple months.

      Interview questions [1]

      Question 1

      Explain a time you had a disagreement with a coworker and how did you handle it.
      1 Answer

      Customer Service Representative (CSR) Interview

      Nov 21, 2025
      Anonymous employee
      Dublin, Dublin
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Citi (Dublin, Dublin)

      Interview

      Really great process for people coming out of college to get to grips with a large financial firm. There was 2/3 rounds therefore the company got to know you while you got a feel for the ppl you would be with

      Interview questions [1]

      Question 1

      Can you tell us about a difficult experience you had in college when working in a team.
      Answer question

      Customer Service Representative Interview

      Aug 21, 2025
      Anonymous Interview Candidate
      Taguig
      No offer
      Positive experience
      Average interview

      Application

      I applied in-person. The process took 1 day. I interviewed at Citi (Taguig) in Aug 2025

      Interview

      The interview went well. The interviewer was very professional and approachable, creating a comfortable atmosphere that helped ease my nerves. She asked insightful questions in a respectful manner, which made the whole experience less intimidating and more encouraging.

      Interview questions [1]

      Question 1

      Tell me something about yourself.
      Answer question

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