I applied online. The process took 2 weeks. I interviewed at Citizens (Philadelphia, PA) in May 2022
Interview
The interview processes at Citizen Bank was very professional and efficient. The job recruiter Betty was excellent at giving me all the information about the company and what they are looking for. After that I had an in person interview with Rochelle. She made me feel as I was home and showcased what skills was needed for this job opening. Soon I had a call from the Regional manger Joel, who was incredible and asked me more about my background. Last I spoke to his boss Steve who was very knowledgeable about the position and industry and had a great conversation and he answered all my questions.
After that I had an offer
Thank you for sharing your experience! We're pleased to see that the process went smoothly and that you've agreed to bring your talents, skills, and experience to Citizens! Welcome aboard!
It was pretty standard and expected interview. I didn't get anything that i wasnt really expecting from a youtube video and asking industry questions. dont have issues at the moment with the process overall
Very welcoming, conversational. The manager was enthusiastic and spoke about the culture and job requirements. I felt positive about Citizens Bank, coming from another field. I do not have any thing else to say.
I applied through an employee referral. The process took 6 days. I interviewed at Citizens (Broadview Heights, OH) in Aug 2025
Interview
The interview process was very easy. I completed an online assessment and video interview first. After evaluating my online assessment and video interview, I was contacted by Citizens with different selections for scheduling an interview. I picked one, showed up early (as they ask that you show up 15 minutes early), and sat down with the Branch Manager. It was a great interview and the Branch Manager was very courteous and friendly while demonstrating that they were very passionate about their role with Citizens. It was a great interview experience.
Interview questions [1]
Question 1
They asked me if I had any experience with Salesforce, which was not specifically mentioned in the qualifications or preferences to my recollection.